Patient Support Center Nurse
PATIENT SUPPORT CENTER NURSE
John H Stroger Hospital
Cook County Health & Hospitals System
Chicago, IL
Link to this job posting for a detailed job description and application process: https://cookcountyil.taleo.net/careersection/200/jobdetail.ftl?lang=en&job=00120546
JOB SUMMARY SHIFT: 4:00 PM - 12:00 AM
The Patient Support Center Nurse supports call center operational strategies by providing health advice for Cook County Health & Hospitals System (CCHHS) patients. Evaluates, assesses, and documents patients’ concerns, symptoms and pertinent medical history. Assess patients based on the patient’s own evaluation and responses to questions. Refers and schedules patients to doctors and specialty service in accordance with clinical conditions. Prioritizes level of urgency and determines essential needs and available resources. When appropriate provides caller with advice on self-management and circumstances to watch for. Performs outbound follow-up calls to determine illness improvement and/or additional healthcare needs and referrals. MULTIPLE VACANCIES
MINIMUM QUALIFICATIONS
- Must be licensed as a Registered Professional Nurse in the State of Illinois.
- Bachelor of Science in Nursing (BSN) degree from an accredited college or university is required. (Must provide official transcripts at time of interview).
- A minimum of three (3) years of Registered Nurse (RN) clinical experience with at least one (1) year of ambulatory experience is required.
- Experience with telephone counseling or triage is required.
PREFERRED QUALIFICATIONS
- Understanding of call center infrastructure and technologies is preferred.
- Discharge planning or case management experience is preferred.