Guest Services Representative

Job Description Summary

Under the supervision of the Guest Services Leadership Team for CES, Guest Services Representatives (GSR’s) play a critical role in our organization by serving in a variety of specialized areas designed to serve our guests and ensure memorable events are made. 

GSR’s primarily create a front desk experience that is welcoming to campus guests from mid-May to mid-August. The ideal candidate for this position demonstrates exceptional customer service, a desire to be an involved member of the team, and the ability to work with a diverse group of local, state, national, and international group attendees.

Minimum Qualifications:
• Must demonstrate a positive attitude both on and off the job
• Must be a CSU student in good disciplinary standing with the University
• Must be available for a minimum of 20 hours per week to include evenings, weekends, and select holidays
• Must disclose any summer classes and forego second job opportunities
• Must be willing and able to work up to 10 overnight shifts responding to after-hours needs from campus guests
• Must successfully pass a background check as required for University employment
• Must possess strong organizational skills, ability to manage multiple tasks, and successfully meet deadlines
• Must be able to lift up to 50lbs

Preferred Qualifications:
• Strong oral and written communication skills
• Valid driver’s license and ability to successfully pass department of motor vehicle screening
• Interest in the event planning, hospitality, and tourism industry
• Prior experience as a Community Desk Assistant, Durrell Event Assistant or one (1) year of experience in a customer service position and/or planning events
• Knowledge and awareness of resources on the CSU campus and within the Fort Collins community