Manager - Clinical Quality Programs and Analytics

At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work.

 

DaVita Healthcare Partners is looking for a manager to join DaVita’s Clinical Enterprise. This position will operate in a high-level strategic manner as well as in the details of the day to day. Primarily the position will support external quality reporting programs, like the CMS Quality Incentive Program (QIP) and the CMS Five-Star Program. The position will also support the enterprise teams who are responsible for metric development and advocacy, data submission to Federal entities, and those using quality outcomes to facilitate strategic initiatives. The Manager will also interface with field operation leadership at all levels to increase understanding of federal programs and to help drive improvement in clinical quality. The role will be reporting directly to the Senior Manager of Clinical Quality Programs & Analytics.

A successful candidate exemplifies personal behaviors in line with DaVita’s core values: service excellence, integrity, team, continuous improvement, accountability, fulfillment, and fun. In this role, a successful candidate will also require a strong work ethic, creative mindset, adept communication skills, strong attention to detail, and demonstrated competence in project management and data analysis.

Responsibilities:

• Analytics
  • Develop complex models and other analyses (i.e., statistical analysis, forecasting, predictive modeling) to drive clinical performance in the Federal quality programs (QIP, Five-Star, etc.)
  • Direct and review output; anticipate questions from leadership and strategically build into models and output
  • Analyze QIP, Five-Star and CROWNWeb data to monitor performance, validate outcomes, identify improvement opportunities, etc.
  • Support clinical metric development and advocacy, review Federal documents related to quality measurement and proposed measures, synthesize key messages, and formulate metric endorsement or opposition recommendations
  • Develop executive level materials and effectively present to executive audiences
  • Uncover data insights that can be leveraged strategically, clinically or operationally
• Ongoing Stakeholder Management
  • In partnership with Directors and others, develop strategic messaging and communication plans for each initiative
  • Participate in the development and creation of training materials (e.g., job aids, presentations, etc.)
  • Deliver training to various field teammates and other stakeholders with fluency and credibility, facilitating a necessary understanding of key objectives
  • Assess, respond and react to Federal and/or programmatic mandates to ensure enterprise compliance and programmatic success; Communicate effectively with stakeholders accordingly
  • Effectively synthesize complex programs and details and communicate them to a wide range of stakeholders in a clear and concise manner
• Project Management
  • Drive delivery of projects and analyses which optimize QIP and Five-Star outcomes
  • Collaborate with IT on troubleshooting data flow and other issues, developing new technical solutions, including drafting and approving requirements, testing solutions, monitoring post go-live performance, and measuring effectiveness of various solutions and projects
  • Develop, implement and measure field-facing initiatives with the intent to limit teammate burden and achieve the project objectives

• Other
  • Attend internal team meetings to ensure alignment around project objectives, assess work-product delivery and timelines, etc.
  • Attend meetings and calls with other collaborators (e.g., IT, revenue operations, legal/compliance, corporate strategy, etc.) to inform process, policy and procedures, technical applications, etc.
  • Additional responsibilities as assigned