R2026104324 Student Support Specialist (Open)

ob Title: Student Support Specialist
Department: Hub for Student Services
Reports to: Assistant Director of Student Staff & Training 
Hours: 5-15 hours per week (flexible with class schedule)

Anticipated Start Date: July 27th

Position Overview:
The Hub for Student Services is seeking enthusiastic and customer-service-oriented student staff members to assist in providing front-line services to the university community. As a member of our team, you will play an essential role in helping students and visitors by providing information and assisting with various administrative tasks.

What is the Hub:

The Hub for Student Services is a department operating within the Division of Enrollment & Access along with the Office of Financial Aid, the Office of the Registrar and Housing and Dining Services. The Hub provides students with one location for integrated support for housing and dining services, student records, registration, financial aid, and billing. The Hub staff are cross-trained and provide holistic, student-centered support across this broad set of enrollment services via phone, email, and in person. While the content base of information provided to students is broad, the function of The Hub for Student Services is focused on student-centered customer service.

Key Responsibilities:

Greet and assist students and visitors at the front desk

Provide customer support, respond to inquiries, and direct individuals to appropriate resources

Help manage and coordinate student appointments and drop-ins

Provide information on various campus services, policies, and procedures

Maintain confidentiality and professionalism in all interactions

Assist with special projects and events as needed

Perform general office duties, such as filing, data entry, and maintaining a clean workspace

Qualifications:

Must be enrolled at least half-time at Colorado State University

Excellent verbal and written communication skills

Ability to provide excellent customer service and problem-solving support

Strong organizational skills and attention to detail

Ability to work both independently and as part of a team

Familiarity with campus resources is a plus

Prior customer service experience preferred but not required

Work-study Disclaimer: 

This is a work-study position, students must have or be able to obtain work-study before starting employment. Please contact the Office of Financial Aid with questions and eligibility.

Benefit statement:

Benefits Information: Employee Benefits information can be found on HR’s Website: https://hr.colostate.edu/current-employees/benefits/ 

Background Check:

Colorado State University may conduct background checks on final candidates.