Behavioral Health Services Deputy Director of Adult/Older Care

Under the general direction of the Director of Adult/Older-Adult Systems-of-Care (AOA SOC), Behavioral Health Services (BHS), the 0931 Manager III, Deputy Director in BHS AOA SOC, functions as the second most senior manager over the AOA SOC, a division with about 400 civil service staff in a dozen adult and older-adult county-operated mental health clinics, and in the central administration program management team that oversees a continuum of civil-service and contractor-operated behavioral health programs for adults and older-adults, across mental health and substance use-disorder outpatient, intensive case management, day treatment, residential treatment, emergency, acute inpatient, long-term institutional care, supportive housing and adjunct service modalities.

The BHS AOA SOC Deputy Director assumes sole responsibility for assigned large functional areas of service within the division, coordinates and implements program planning, develops policies and procedures, and defines organizational structure, staffing requirements, resource allocation and identification of future resource needs, within those assigned major areas.

At the same time, the BHS AOA SOC Deputy Director acts as the BHS AOA SOC Director in the Director’s absence, and is second in command over the running of the entire division. As a result, the Deputy Director in this position needs to be familiar on an ongoing basis with the issues involved in the running of the entire division, and is assigned certain directorship responsibilities over the entire division.

The BHS AOA SOC Deputy Director also interfaces with all managerial levels of city/county government and outside agencies, and serves as a representative of the division in meetings involving administrative systems, policies or procedures; and performs related duties as required.

The essential job functions include the following:

• Provides oversight over the program services and administrative operations of assigned civil-service and contracted behavioral health programs, delivering mental health and substance abuse disorder outpatient treatment services.
• Plans, implements, monitors, evaluates, and supervises the operation of assigned large functional areas within the Adult/Older-Adult System-of-Care division of Behavioral Health Services.
• Supervises, advises, and consults with sub-division managers; makes or recommends final decisions regarding policy, operations, and administrative procedures.
• Oversees the planning, implementation and evaluation of behavioral health service modalities within the AOA SOC. Program oversight responsibility may involve several providers per modality and various funding sources (ranging from county general fund, Realignment, Medi-Cal, Medicare, grants and the Mental Health Services Act).
• Develops, implements and maintains policies and procedures, administrative monitoring practices, and controls in order to obtain efficient, effective and high-quality operation of the AOA SOC division that complies with relevant city, county, state and federal regulations (including in the regulatory compliance of client medical records).
• Organizes work activities between sub-units of the AOA SOC division that coordinates objectives; promotes efficient and coordinated implementation of projects and services; assists in the identification, development and implementation of departmental and division goals, policies, and priorities; assists in the determination of resource allocation and levels of service according to established policies. Participates in the service delivery system coordination and planning, problem solving, and policy development of assigned modalities of care within the Adult/Older-Adult systems-of-care. Negotiates contract terms with community organizations, including program design, service deliverables, compliance requirements, performance objectives, revenue projections and expense budgets.
• Oversees the supervision of civil-service program staff, and manages the personnel activities of recruitment, training, evaluation and discipline of employees. Monitors the work of staff and coaches subordinates to improve performance.
• Oversees the operational needs of assigned civil-service programs, including physical plant, equipment, material and supplies.
• Plans and conducts administrative and clinical staff meetings and facilitates weekly meetings of the AOA SOC central administration Leadership Team.
• Provides oversight and initiates interventions into operations of both civil service and contracted providers when monitoring reveals performance or quality problems, including monitoring implementation of plans of correction.
• Receives and analyzes AOA SOC division reports; directs the preparation of monthly and annual reports; directs the gathering and analysis of information and reports necessary to plan, implement, monitor, and evaluate processes.
• Monitors and evaluates the effectiveness and efficiency of the division's service delivery system, organizational structure, staffing levels, financial systems, and other internal operations; identifies and recommends alternative approaches or improvements; implements revisions, adjustments and changes.
• Meets with consumers who have concerns, grievances and questions regarding BHS AOA SOC policies and services and make decisions regarding grievance outcomes. Represents BHS AOA SOC at State hearings as necessary when clients appeal BHS decisions when those decisions affect the client’s level of services and eligibility for services. Ensures that consumers receive effective, understandable, and respectful care that is provided in a manner compatible with their cultural health beliefs, practices and preferred language.
• Serves as liaison for the AOA SOC division with a variety of other BHS, Department of Public Health, City/County staff, policy-making officials, and officials of outside agencies; explains and justifies division, department or administrative procedures, policies, or programs; negotiates and resolves difficult and complex issues and problems.

The 0931 Manager III, Deputy Director of AOA SOC, also performs other related duties as assigned.

Compensation and Benefits: 
The normal annual salary range is $117,078 – 149,448. Appointment above the maximum of the normal range may be considered based on documented and substantiated recruitment and retention issues or exceptional skills. A special approval process is necessary for appointment above the normal salary range.

In addition to a competitive salary, the City and County of San Francisco offers flexible benefit plans with pre-tax elections which include: medical and dental insurance; retirement plan; deferred compensation plan; Social Security; long-term disability plan; life insurance; management training program; eleven (11) paid holidays annually; five (5) floating holidays; depending on years of service, ten (10), fifteen (15), or twenty (20) vacation days annually; and may earn up to 100 hours paid administrative leave annually.

MINIMUM QUALIFICATIONS: (MUST MEET TO BE CONSIDERED)