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Rooms Leader in Development (LID)

The Rooms Leader-in-Development program is for candidates who wish to make Hospitality their career. The Leader In Development (LID) program is a Management Training Program directed to entry level candidates with a Bachelors Degree or equivalent to develop their management skills by training them in all aspects of Rooms Division operations. The person selected will spend a portion of their time working in other departments of the hotel, including housekeeping. This position is intended to last for one year so candidates must be able to relocate upon completion of the program.


Responsibilities


  • To effectively perform job functions of various front office, ideal services, guest services, reservations and housekeeping positions. To complete LID learning contracts and perform assigned management functions to aid in management development initiatives 
  • Will learn and perform all aspects of Front Office/ Housekeeping operations
  • Oversees the performance of staff and takes corrective actions when necessary
  • Scheduling of staff
  • Maintains accurate payroll records to ensure staff is paid correctly
  • To be thoroughly acquainted with all front desk procedures to include check-in/check-out, cash handling, parking validation, folio adjustments, payment procedures, room blocking, AM/PM checklist, etc
  • Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests
  • Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors
  • Cleaning and inspecting guest rooms
  • Responds to guest requests and complaints as required
  • Monitors product inventory and order additional products as necessary
  • Ensures that all front office/ housekeeping operations are performed according to Omni Hotels standards
  • Maintain Four Diamond Standards of guest service
  • Complete other duties as assigned


Qualifications


  • A Bachelor’s degree is required, preferably in Hospitality Management
  • Candidates must be available to relocate after completion of the program (approximately 12 months)
  • Prior guest service experience is required; Housekeeping or Rooms division hospitality experience is preferred
  • Must be able to work 50 hours per week, with a flexible schedule to include nights, weekends and holidays