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Client Account Support - Americas

Welcome to the Account Management team
The Account Management team is our largest and most lively at SilverDoor Apartments.
It consists of expert units who each look after a set of dedicated clients and share the responsibility of sourcing suitable serviced apartment options.

Our clients are mostly large corporate companies that send employees away on business around the world. This team processes accommodation requests by utilising their substantial industry knowledge and contacts. Regular property visits allow you to get out and about networking across America.

Your role at SilverDoor Apartments
As Client Account Support, you’ll harness personality and knowledge to convert enquiries into bookings. With the help of a team leader, you’ll manage client accommodation requests via telephone and email and source suitable serviced apartments at competitive rates.

Your guidance will be needed to help your team monitor client payments, negotiate rates, and build relationships with property partners.
In time, you’ll progress to bringing on new clients through business development, as well as have the opportunity to demonstrate your problem-solving skills.

Ideally, you’ll have:
  • Previous experience in a customer service role
  • Good communication skills
  • Excellent verbal & written English
  • Good numeracy skills
  • Knowledge of the travel/hospitality industry
  • A second language (desirable but not essential)
  • A grasp of property sales/lettings (desirable but not essential)