IT Support Technician
Information Technology Support Technician - Los Angeles Unified School District
Salary up to $27.53 hourly plus benefits!
We are LAUSD. We are at the forefront of innovation in public schools, with the serious work of tailoring the learning environment to better serve our community. Here, you will have the opportunity to exercise your potential in the business of education. We are technical professionals, skilled workers, support staff, executives, and community champions. We do our jobs with a sense of integrity, accountability, and pride in shaping the future. Our contributions here impact our number one customers - the 600,000 plus K-12 students of LAUSD. With over 1,000 job titles to choose from, build your rewarding career here by joining nearly 30,000 employees, and achieve new levels of success in your career!
The District's Information Technology Division (ITD) has 600+ staff members, including programmers, network engineers, project managers, and administrative staff - all of whom provide support to the schools and LAUSD's business/functional units in a professional, forward-thinking, and challenging environment. Technologies supported range from personal systems to enterprise-wide systems and applications. The IT Division's offices are located at the District Headquarters building in downtown Los Angeles. The IT Support Technician installs computing systems, diagnoses basic technology related problems and troubleshoots hardware and software malfunctions at local sites.
Job Duties/Responsibilities The following list includes the essential job duties/responsibilities of this classification: -Installs and tests computers and related devices on a local area network. -Installs commercial off the shelf software. -Inspects and diagnoses hardware malfunctions. -Diagnoses and repairs basic technology related problems throughout a campus; contacts the Information Technology Division (ITD) regarding issues such as mobile computing, student information systems, local area networks, intrusion alarms, PA/Intercommunication systems, and telephone systems. -Acts as a resource in technology-related matters. -Addresses connectivity problems to make sure computing devices and peripherals are properly connected to the local area network. -Reports repair and service needs to ITD and other service providers in accordance with District policies. -Provides first level support for operation to personal computer, mobile device, and peripheral equipment operation to users. -Maintains a repair log to track repairs by component, serial number, and model number.
The ideal candidate will have knowledge of hardware and software installation, as well as the tools used in the maintenance and repair of computers and computer-related equipment, which also involves network connectivity; this involves a heavy emphasis on trouble-shooting skills. The ideal candidate will also possess knowledge of various computer systems, such as Windows OS, Apple OS, iOS, Android, etc. Finally, the ideal candidate will be able to multi-task and work independently; s/he will also need to work well with students, teachers, principals, and other staff (e.g. customer service provider).
Minimum Requirements
EDUCATION: Graduation from high school or evidence of equivalent educational proficiency, supplemented by two courses involving the installation and maintenance of computer systems and related equipment.
EXPERIENCE: Six months of experience primarily involving the installation, set up, and maintenance of networked personal computers and other computing devices. Successful completion of a District sponsored internship in information technology may be substituted for the required experience.
Benefits Insurance: Paid premiums for your choice of several medical, dental, vision, and life insurance plans. Retirement: Membership in the California Public Employee Retirement System (CalPERS). Vacation: Two weeks of paid vacation to start. Three weeks after five years of year-round paid service. Paid Holidays: up to 12 days.