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Feathers Spa Hair Stylist

The Peabody Memphis
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Responsible for ensuring positive and friendly guest relations. Conduct individualized hairstyles, colors and treatments for guests. 


ESSENTIAL JOB FUNCTIONS


  1. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  3. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  4. Maintain positive guest relations at all times.
  5. Resolve guest complaints, ensuring guest satisfaction.
  6. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  7. Maintain knowledge of hours of operation, memberships, reservations, fees, products and merchandise.
  8. Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor.
  9. Be familiar with all hotel/spa packages, promotions, prices and rates.
  10. Perform opening procedures.
  11. Schedule guest appointments.
  12. Handle no show appointments.
  13. Greet guests.
  14. Verify medical releases from guests with applicable medical conditions.
  15. Conduct appointments according to guest’s comfort and desire.
  16. Sell merchandise.
  17. Depart guest.
  18. Close station.
  19. Check out with Supervisor.