Customer Service/Call Center Representative with Healthcare claims experience

0-1 experience with Health Care Customer Service experience require.

 

·         Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.

·         Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information on pricing, taking orders, developing leads, and or selling products and services.

·         Handles inbound/outbound calls of lesser complexity and that are primarily routine or basic in nature.

·         Follows basic procedures and scripts.

·         Requires fundamental knowledge to navigate company's customer information systems and or order system with a basic knowledge of company, services and products.

·         More complex customer inquiries may be passed to higher-level Call Center Representatives.