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Reviews Associate

The Position

The Evolve Reviews Team is growing! We are looking for a self-motivated, people-person who is looking to start a career in hospitality. As a Reviews Associate, you’ll have two primary responsibilities: supporting our homeowners when they have questions or concerns about guest feedback and working to maximize the efficiency of the Reviews Team as a whole. The ideal candidate is eager to help our clients navigate this crucial part of the vacation rental industry, and communicates just as well over email as they do over the phone. You’ll need to use empathy and strategic thinking to overcome less-than-favorable reviews and coach our homeowners on how they can create an experience guests love. You’ll learn the ins and outs of vacation rental performance optimization while contributing in major ways to the success of our clients.
  • Respond to inbound homeowner questions and requests about reviews over the phone and through email
  • Work with owners to craft public responses to negative guest feedback
  • Complete and refine administrative reviews tasks to increase efficiency and improve the overall performance of the network
  • Any additional task assigned by the Manager of Guest Reviews
  • Clear, concise and empathetic communicator who enjoys talking to people (via phone and email) and helping them solve problems
  • You’re a strong writer - a grammar whiz and a vocabulary aficionado
  • You are excited to become one of the Evolve leading experts in reviews 
  • You look forward to creating and building new processes around a core function of the business 
  • You are motivated by building rapport with clients and helping them succeed
  • You work well independently and have excellent time management skills

A Little About Us 
Evolve makes vacation rental easy for everyone. Our fresh approach to vacation rental management offers homeowners a better way to generate rental income and provides travelers with the industry’s best booking experience. 
Thanks to a strong work ethic and an unapologetic passion for hospitality, we now support over 10,000 properties in over 500 markets across North America. We enjoy earning each guest and owner's business - all while having some fun along the way.
Values mean more to Evolve than just bullets on a page. They drive our daily decisions and impact how we work as a hospitality company. Which value sounds the most like you?
  • Earn It
  • Build Loyalty One Interaction at a Time
  • Communicate Often, Honestly & Directly
  • Embrace Change
  • Stay Hungry & Humble
  • Care
  • Be Efficient
  • Take Risks
  • Learn Every Day
  • Have Some Fun Along the Way

Evolve is an equal opportunity employer. We believe that a diverse work environment is a successful work environment so all qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.