Retail Operations Merchandiser
Our company is in need of a full-time Retail Operations Merchandiser (ROM).The Retail Operations Merchandiser will be responsible for working with our retail team to make sure that the sales floor shelves attract attention and the warehouse shelves are fully stocked. They will also offer customer service to our retail store owners by answering questions, tracking down lost orders, getting franchisee(s) the products, they need and resolving potential paperwork issues.
Duties/Responsibilities (Essential Functions): Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Plan and develop merchandising strategies that balance franchisee(s) expectations and company’s objectives.
- Collaborate with franchisee to create attractive sales floor displays and make sure that or product is prominently displayed. Maximize customer interest and sales levels by displaying products appropriately.
- Assist franchisee(s) in creating an organized warehouse that allows for easier product accessibility.
- Monitor franchisee(s) warehouse inventory levels and submit comprehensive inventory report each week.
- Produce layout plans for stores and maintain store shelves and inventory. Monitors inventory of assigned merchandise to ensure that stock is available to provide timely and efficient service.
- Acts as the liaison between franchisee(s) and the company by addressing franchisee(s) issues and solving franchisee(s) problems. Maintains franchisee(s) relationships by visiting with store managers, department managers, and employees.
- Prioritizes and expedites high-demand and special orders.
- Tracks movement and delivery of anticipated merchandise inventory using websites, applications, or inventory systems.
- Facilitates paperwork and recordkeeping required for the distribution center to send, receive, and process merchandise.
- Resolves issues that may affect shipment and receipt of goods.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Proven working experience in merchandising.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong listening, presentation and decision-making skills.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite, Dynamics NAV, SketchUp and other related software.
- Proficient with inventory management software, applications, and/or systems.
Supervisory Responsibilities: This position has no supervisory responsibilities.
Work Environment: This job operates in a retail business environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Physical Demands: While performing the duties of this job, the employee is regularly required to prolonged periods of sitting at a desk and working on a computer. The employee is occasionally required to lift and or move objects up to 25 pounds.
Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work vary by schedule. Evening and weekend work may be required as job duties demands.
Travel: Travel is expected for this position (25% - 50%). Occasionally some out-of-the-area and overnight travel may be expected for this position.
Education and Experience:
- Bachelor’s degree in Business, Retailing, Marketing or related field is preferred.
- Previous retail or customer service experience.
- Retail or Merchandising experience at the store level is preferred.
- Prior experience with maintaining customer relationships or clients is a plus.
EEO Statement
The Company is an equal employment opportunity employer and does not discriminate against job applicants or employees on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by applicable federal, state, or local law. Similarly, the Company expressly prohibits any form of unlawful employee discrimination or harassment, including harassment that is based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other legally-protected status
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.