You are viewing a preview of this job. Log in or register to view more details about this job.

Star Service Coordinator (PBX)

Job Specific
  • Follows New Hire Training and ongoing Star Service Competency programs in accordance with Loews policy
  • Operates multi-line equipment
  • Answers phones in a polite professional manner
  • Uses computer to verify identity/room number of guest being called
  • Directs calls to appropriate extension
  • Records messages/guest requests on appropriate computer screen, forwards messages/requests to respective individuals or departments
  • Provides accurate directions to hotel from major inbound locations
  • Answers questions regarding hotel functions and facilities
  • Transmits messages via computer, two way radio and digital pager
  • Receives, processes wake-up calls, room service orders and guest requests
  • Performs wake-up call functions
  • Transmits messages via computer and facsimile machine
  • Serves as communication hub during Emergency Procedures
  • Monitors timelines of Star Service Delivery
  • Monitors operation of call accounting equipment to ensure proper application of charges and collection of revenues
  • Other duties as assigned


  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards

  • Education:  High School diploma or equivalent
  • Experience:  One plus year(s) experience as a Telecommunications or customer service coordinator in a high volume hospitality environment