Assistant Housekeeping Manager

SUMMARY: This position assists the Housekeeping Manager with the management of the multicultural staff and the day to day operations of the Housekeeping Department at the Grand Timber Lodge. Additionally, this position helps monitor department expenses, review and approve department invoices and assists with forecasting and monitoring the budget.  

  

ESSENTIAL DUTIES AND RESPONSIBILITIES: Including but not limited to: 

·     Assist with the management and supervision of all Housekeeping staff following the Results Leadership operating procedures when recruiting, hiring, training, retaining, developing, coaching, scheduling, reviewing, disciplining and terminating staff. 

·     Provide guidance and support and be a team leader.

·     Conduct training in a manner that drives results and ensures consistent staff knowledge and performance.   

·     Ensure all housekeeping staff is knowledgeable and trained in the proper use of all cleaning products and equipment.   

·     Delegate daily work tasks and projects. Check the work of all staff, ensuring a high level of quality and productivity.

·     Work with staff to resolve issues, always giving consideration to what the guest or owner deems appropriate. Handle any guest or owner that the staff is unable to assist. Consult with department managers on issues, as needed.

·     Assist with staff evaluations and coaching meetings. Provide feedback and coach employees in ways to improve their performances and establish goals. Follow up with employees to evaluate progress and ensure improvement.

·     Respond to staff questions pertaining to resort policies and services. 

·     Establish, communicate and reinforce Company policies, procedures and standards with the staff.

·     Monitor staff performance and measurable results, and manage to individual performance. 

·     Keep accurate staff performance records to ensure job performance accountability. Ensure Housekeeping Manager is informed of all staff tardiness, sick days and absenteeism.

·     Assist the Housekeeping Manager with the day to day operations.

·     Prepare daily schedules and update accordingly after running daily reports.

·     Conduct daily staff meetings to distribute daily work assignments and communicate pertinent information.

·     Perform regular inspections of the units and common areas to ensure Company standards are being achieved. 

·     Perform daily inventory checks, in the units, and replace missing items. Assist with monthly hard counts.

·     Perform regular property walks and proactively identify things that need to be done. 

·     Maintain stock of inventory and supplies and place orders as needed. Verify deliveries are received.

·     Establish and secure reliable vendor relationships for housekeeping inventory and supplies. Obtain quotes and prepare cost comparisons as necessary. Ensure lowest pricing is always negotiated and obtained. Act as a liaison between vendors.

·     Utilize tracking systems relating to unit inventory and reported maintenance requests to ensure proper reporting and inventory accountability.

·     Maintain the Safety Data Sheet manuals and enforce correct chemical labeling and dispensing.

·     Create systems and processes to increase efficiency and service and cleanliness scores.

·     Evaluate and take action on all feedback. Ensure all Owner Surveys are responded to.

·     Provide input to the Housekeeping Manager regarding any guest, staff or department issues.

·     Assist with monitoring department expenses and purchases. Assist with the review and approval of invoices and purchases to ensure accuracy, utilizing the company software. Assist with monthly financials and production cost analyses.

·     Assist with budgeting, forecasting and monitoring the budget. Provide feedback on any variances.

·     Assist with timesheet corrections, time off approvals and the proper review and approval of bi-weekly staff timesheets by HR deadline in the absence of the Housekeeping Manage.   

·     Assist with employee accidents, injuries and work compensation claims, notify HR and complete appropriate documentation.

·     Complete a variety of administrative duties such as developing and editing training manuals and procedures, creating or updating job descriptions and staffing schedules and completing proper forms for Human Resources.

·     Work closely with other department managers, fostering open communications and collaboration.

·     Foster strong cross department communication and synergy.

·     Communicate pertinent information to staff regarding home department, safety and company related information and changes.

·     Cover night time manager on duty shifts, on a rotating schedule. Walk the property and assist staff and guests. Ensure night staff is held accountable.

·     Uphold and ensure staff upholds Hospitality Standards, Company Culture and Department Core Standards and observe Company policies and procedures.

·     Be the “End of the Line” and resolve every situation inherited, not passing it along, whenever possible.

·     Follow up on any situation that is not fully resolved at the time of the initial request.  

·     Strive to close the loop (alleviate or eliminate issues) on any situations that cannot be fully resolved.

·     Respond promptly to all email and voicemail correspondence. 

·     Maintain a positive working relationship with all contacts, always being helpful and courteous. 

·     Wear proper uniform and name badge and adhere to Company appearance standards at all times.

·     Attend, support, develop and/or conduct training sessions and department meetings. Attend outside training sessions as needed. Assist with the organization of staff “SPIF’s” and one “Listening Session” each year with the entire staff.

MARGINAL DUTIES: Functions that are not considered essential to the job: 

·     Perform routine leadership tasks, as the manager on duty, and refer any extraordinary situations to the Resort General Manager or Assistant General Manager in the absence of the Housekeeping Manager.

·     Perform all duties, of the positions that are supervised by this position, as necessary. Perform other duties as assigned.

·     Provide translation services.  

·     Follow Company guidelines for environmental sustainability practices (recycling, composting and conserving resources) and participating in the Company’s sustainability initiatives.

·     Participate in Emergency Response Plan as per emergency evacuation, wild land fire, safety and business continuity plans dictate.

·     Participate in the Crisis Management Team (CMT) and be ready, willing, and able to perform all expected functions.

QUALIFICATIONS: To perform this job successfully this position must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.