Systems Engineer I/II/III
Provides technical support for various enterprise systems supporting the County’s Offices and Departments. Responsible for the installation, maintenance, and operation of a variety of compute (physical, virtual, and cloud) and storage resources, enterprise software, and monitoring tools and related components. Technical support is provided for a wide range of hardware, software operating systems, applications, appliances, and services.
- Assists with the administration of physical and virtual server environments consisting of Windows, RedHat Linux, VMWare, O365, and Cloud systems.
- Administers and supports the Microsoft Exchange O365 environment.
- Provides Tier 2 incident support consisting of advanced troubleshooting of end-user and system issues, administrative tasks, and configuration changes.
- Assists with installing, configuring, maintaining, upgrading, and routine troubleshooting and repair assistance for system hardware and peripherals including servers, network printers, and NAS systems.
- Participates in periodic and emergency patching efforts, using tools such as WSUS, SCCM, and Ansible.
- Assists with administration of backup solutions to include monitoring backups, configuring backup jobs, and restoring data.
- Works closely with the Customer Support team and assists with diagnoses as needed.
- Assists with managing Incident and Task queues; completes tickets in a thorough and timely manner.
- In support of technology processes, troubleshooting processes, and enterprise equipment, assists with the drafting and updating of configuration documentation, knowledge articles, and procedure documents.
- Participates in on-call rotation, providing off-hours support as necessary.
- Performs other duties as required.
Additional Level II Functions:
- Administers the physical and virtual server environments consisting of Windows, RedHat Linux, VMWare, O365, and Cloud systems.
- Administers a hybrid Microsoft Exchange environment consisting of on premises and O365 Exchange.
- Installs, configures, maintains, upgrades, troubleshoots, and repairs enterprise system hardware and peripherals including servers, network printers, NAS systems, and backup systems.
- Assists with Tier 3 level incident and problem support consisting of advanced troubleshooting of end-user and system issues, configuration changes/modifications, internal coordination, remediation, and vendor engagement.
- Administers and maintains backup and disaster recovery solutions.
- Performs scheduled and emergency patching using tools like WSUS, SCCM, and Ansible.
- Provides system level and batch programming/scripting as needed.
- Monitors and uses system management tools to gather hardware and software inventories, install software, and remotely manage enterprise systems.
- Uses Information Technology Service Management (ITSM) software to manage incoming work requests, incidents, tasks, and problems.
- In support of technology processes, troubleshooting processes, and enterprise systems, writes and updates configuration documentation, knowledge articles, and procedure documents.
- Assists with enterprise license management and compliance.
- Assists with Demand/Capacity Planning and system designs.
Additional Level III Functions:
- Analyzes data operations center system lifecycle, demand, and capacity needs. Plans for the maintenance, upgrades, and migrations of these systems ensuring that best practices and County standards are followed.
- Serves as data operations center, technical subject matter expert for system implementations, system designs, installations, and refreshes of supported technology stacks.
- Configures and administers enterprise systems/infrastructure including NetApps, Veritas NetBackup, Oracle Exadata, and HP StoreOnce.
- Creates and maintains backup strategies and disaster recovery strategies for enterprise systems.
- Develops and documents County technology standards, knowledge base articles, requirements, and configurations.
- Oversees enterprise license management and compliance.
- Manages vendors and contractors engaged in providing escalated support; assists vendors and contractors engaged in project delivery.
- Provides training and assists other IT technical staff as appropriate.
Qualifications
To qualify for a Systems Engineer at any level:
- High school diploma or equivalent education required. Bachelor's degree in computer science, information technology, or a closely related field preferred.
- Experience with physical and virtual server environments to include Windows, RedHat Linux, VMWare, O365, and Cloud.
- Experience with ticket-based Service Desk software system.
- Understanding of ITIL practices: Configuration, Change, and Problem Management.
- Must possess strong analytical skills.
- Ability to communicate effectively both verbally and in writing, including the ability to articulate user needs in technical and non-technical terms.
- Ability to establish effective working relationships with co-workers, County staff, and contractors.
- Maintain regular and punctual attendance.
- An equivalent combination of related education and experience may be substituted for the education and experience requirements above.
- Must pass conditional post offer background investigation, motor vehicle record check, drug screen, and physical examination.
To qualify for a Systems Engineer I:
- Minimum three (3) years of direct, hands-on experience with installing, supporting, troubleshooting, and maintaining enterprise systems in a large, multi-user, multi-application environment.
To qualify for a Systems Engineer II:
- Minimum five (5) years of direct, hands-on experience with installing, supporting, troubleshooting, and maintaining enterprise systems in a large, multi-user, multi-application environment.
- Must have experience with virtualization technologies, Cloud technologies, system monitoring/alerting, performance tuning, and resource optimization.
- Understanding and experience with ITIL practices: Incident, Configuration, Change, and Problem Management.
To qualify for a Systems Engineer III:
- Minimum seven (7) years direct, hands-on experience with installing, supporting, troubleshooting, and maintaining enterprise systems in a large, multi-user, multi-application environment.
- Must be able to serve as and have experience as a high-level, technical resource to IT staff and experience performing needs analysis, project planning, and resource scheduling.
- Significant experience with ITIL Incident, Problem and Change Management processes and principles.
Licenses/Certificates
- Must possess and maintain a valid Colorado Driver's License.
- Criminal Justice Information System (CJIS) certification or have the ability to successfully obtain within ninety (90) days of employment.
Work Conditions
Work is primarily performed in an office environment; some travel may be required. Must be able to safely lift and carry up to 50 lbs. Participates in on-call rotation.
This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.
APPLICATIONS MUST BE FILED ONLINE AT: http://www.elpasoco.com For inquiries please call: 719-520-7401.
Each applicant is considered only for the current vacancy indicated on your application. It is the responsibility of the applicant to monitor any future openings and to submit a separate application for each position. Incomplete applications will not be considered. Any new employee and rehires must provide documentation of authorization to work as required by the Immigration Reform and Control Act of 1986 (PL99-603).
EL PASO COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER