Income Maintenance Technician II/III
***$1,290.14 Bi-Weekly/Depends on Qualifications***
Determines initial and/or ongoing eligibility for a variety of benefit programs including but not limited to Health First Colorado [formerly Medicaid], Colorado Child Care Assistance, Supplemental Nutritional Assistance Program [formerly Food Stamps], Colorado Works, Adult Financial and Long Term Care.
- Interviews applicants/clients and assists them in understanding and completing all required eligibility paperwork.
- Verifies program and services eligibility factors by retrieving or confirming information from a variety of sources.
- Performs eligibility computations based upon client-provided and collateral information; determines applicability of work registration requirements.
- Conducts client customer service reviews.
- Reviews cases for accuracy and completeness.
- Investigates and computes possible issuance errors; creates reports concerning circumstances, establishes claims and restores lost benefits.
- Responds to client requests for appeals or administrative hearings, composes rebuttal letters and attends hearings.
- Provides clients with information and referrals to community support services, child care assistance and other available resources to help facilitate a comprehensive solution to the client's circumstances.
- Answers the Customer Service Line (CSL) and/or consumer inquiries to assist with changes and questions about our services as needed.
- Participates in internal committees, training, workshops and seminars.
- Assists with unassigned caseloads as needed.
- Performs other duties as required.
Qualifications
To qualify for an Income Maintenance Technician II:
- Minimum two (2) years full time work experience to include customer service, clerical and/or administrative work required. Associate's or Bachelor's degree may substitute for the required experience.
To qualify for an Income Maintenance Technician III:
- Minimum three (3) years full time work experience to include customer service, clerical and/or administrative work required. Bachelor's degree may substitute for the required experience; Associate's degree may substitute for two (2) years of the required experience.
- Minimum one (1) year experience determining eligibility for public financial assistance in a social services agency required.
- To qualify for Income Maintenance Technician at any level:
- High school diploma or equivalent education required.
- Working knowledge of public assistance rules, regulations and procedures helpful.
- Ability to communicate and work effectively with co-workers, other DHS personnel, clients, other agencies and the public.
- Ability to effectively plan, schedule, organize and assess situations to make prudent and appropriate decisions.
- Ability to provide conflict resolution and problem solving skills.
- Ability to use standard office equipment including computer, fax machine, copier and telephone.
- Must pass conditional post offer background investigation and drug screen.
Work Conditions
Work is performed in a high volume office environment; may be exposed to clients in stressful situations. May be required to work evening and weekend hours.
This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.
APPLICATIONS MUST BE FILED ONLINE AT: http://www.elpasoco.com For inquiries please call: 719-520-7401.
Each applicant is considered only for the current vacancy indicated on your application. It is the responsibility of the applicant to monitor any future openings and to submit a separate application for each position. Incomplete applications will not be considered. Any new employee and rehires must provide documentation of authorization to work as required by the Immigration Reform and Control Act of 1986 (PL99-603).
EL PASO COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER