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Residential Counselor (PRN) - Aurora Veteran's House

Our Mission

The Aurora Mental Health Center is dedicated to helping people Live Life to the Fullest. If you are passionate about our Core Values; Passionate Caring, Rising to the Challenge, Honoring and Respecting all Persons, Believe in Resilience and Putting Client and Community First, we would like to invite you to join our family!

About the team

Aurora Veteran's House (AVH) is a 15-bed facility serving honorably discharged veterans struggling with homelessness, substance use disorder, and mental health issues. This program is open to veterans who are eligible for and referred through the Grant and Per Diem program from the Veterans Administration. Thomas House is our hospital stepdown and diversion program, providing short-term residential care to help adults stabilize and renew their healing from debilitating mental health crises. Thomas House serves military veterans referred by the psychiatric unit of the Denver Veteran’s Administration and civilians. Consumers receive aid in their stabilization through therapeutic group programming, medication management, and individual counseling. The house is staffed 24 hours a day and can be both an alternative to hospitalization and/or a stepdown when a client is returning to the community after hospitalization.

About the role

The Residential Counselor will provide residential management tasks such as observation of client behavior and progress towards treatment goals. Meet with clients for one-on-one support as needed and maintain a safe, therapeutic environment. This role is also responsible for assessing all programs in the division and providing recommendations for changes and/or expansions as well as assisting help to implement these when appropriate.


  • Observe, assess and chart client behaviors and degree of improvement and/or deterioration in targeted problems and behaviors.
  • Share information regarding significant observations in client behaviors, affect or thought process with residential staff at shift change, with clinicians, psychiatrist and residential supervisor.
  • Assist in implementation of individual treatment plans, including medication monitoring, UAs as ordered,
  • Assist clients with learning and performing daily living activities.
  • Assist in emergency procedures and/or crisis intervention, as needed, contacting the appropriate resource for assistance and/or to determine a plan of action within required time frames.
  • Maintain consistency with clients to ensure appropriate milieu management.
  • Participate in team conferences, client evaluation meetings and staff in-service training.
  • Occasionally perform case management services, including linkage and monitoring.
  • Occasionally facilitate psychoeducational groups within residential services.
  • Report maintenance needs of facility to residential supervisor to ensure safe environment for clients.
  • Maintain a balanced menu and performs grocery shopping duties, as needed, to ensure a regular food supply.
  • Complete periodic cleaning, as required, to maintain facility.
  • Transport clients to appointments or other activities, when necessary.
About you

The ideal empathetic candidate will possess professional communication and documentation skills and will have a working knowledge of severe and persistent mental illnesses and addictions issues. They must collaborate well with an interdisciplinary team and have a clean driving record. Bachelor’s degree in a human service field preferred. Will consider candidate with a minimum of 3 years relevant professional experience in lieu of degree.


  • High school diploma/GED with minimum 6 months experience in mental healthcare and/or relevant population
  • Preferred: Associate’s or Bachelor’s degree in human services field
  • Valid driver’s license and clean driving record
  • Must have QMAP or be willing to obtain within first 30 days