Information Technology Management Student Summer Intern (GS-4)
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Summary
The U.S. Government Accountability Office (GAO) is an independent, nonpartisan agency that works for Congress. We accomplish our mission by providing objective and reliable information and analysis to the Congress, to federal agencies, and to the public, and recommending improvements, when appropriate, on a wide variety of issues to make government work better.
This vacancy is for Summer IT internship positions within ISTS/EAAG and ISTS/EOG. The anticipated start dates begin May 2021
Responsibilities
This internship opportunity is located in the Office of Information Systems and Technology Services (ISTS) within the following Groups:
The Enterprise Architecture and Application Group (EAAG) - works closely with stakeholders, including management, agency executives, and subject matter experts (SME), to develop views of the agency’s strategy, information, processes, and IT assets. Team members lead strategic technological planning to achieve business goals by prioritizing technology incentives in collaboration with other teams and coordinating the evaluation, deployment, and management of current and future technologies.
(EAAG) duties:
- Support IT investment analysis and decision making in support of business priorities
- Obtain an understanding of the GAO IT governance process to capture changes to the technology architecture
- Perform duties associated with technology data analysis, maintenance, and publication of roadmaps
- Solicit and collaborate with stakeholders for updates to the strategic initiatives sequencing plan
- Capture, analyze, and report quantitative measures
- Attend and collaborate in Enterprise Architecture meetings
- Execute self-study and professional research related to enterprise architecture standards and new technology related to the IT Strategy and/or GAO business requests
The Enterprise Operations Group (EOG) - is responsible for the design, engineering and day-to-day operation, and management of the GAO's IT infrastructure. This includes data center services and applications such as mail and document management; application integration; LAN administration functions; servers and storage; and network and desktop operating system support. EOG also coordinates all ISTS field services and provides application implementation support.
EOG is also in charge of telecommunication services which determines both local and wide-area voice, data, and videoconferencing requirements and installs, manages, and supports these communications systems to satisfy GAO business unit needs. Services also include local and long distance telephone services, wireless services including cell phones and Blackberries, voice mail, audio and video conferencing, wide area network, Internet access, and cable television distribution.
(EOG) duties:
- Coordinate reviews of standard operating procedures for operational services, such as server commissioning/decommissioning, network asset monitoring and alerting, backups, IP address management, etc.
- Work with multi-disciplinary teams consisting of network engineers, data center engineers, software developers, and customer support representatives in planning and conducting IT operations.
- Coordinate among government and contract staff resources to manage operational efforts in order to meet objectives, costs, and schedule milestones.
- Research and analyze information technology (IT) problems, issues, and requirements relative to delivering quality IT services.
- Perform administrative functions and coordinating work with other IT functional areas.
- Assess documentation needs regarding IT policies, procedures, and/or guidelines.
- Document processes and procedures related to handling and support of GAO computers end device configurations.
- Provide reports and statistics on computers and their configurations.
- Support research, assist in pilots, and implement new technologies to improve management of personal computers
Qualifications
All qualifications must be meet by the start of the internship:
To qualify for the GS-4 level, you must have completed two academic years of post-high school study or associate's degree, AND be enrolled in an academic program leading towards a Bachelor's degree in an IT-related field of study.
NOTE: An academic year of undergraduate education is defined as 30 semester hours, 45 quarter hours, or the equivalent in an accredited college or university.
All applicants must also have at least 12 semester hours or 18 quarter hours in a combination of management information systems, computer science, business information technology, information assurance/security, statistics, math or other IT-related fields of study.
NOTE: You must be a current student enrolled in a Bachelor's program seeking a degree in an IT-related field of study from an accredited educational institution on a full or half-time basis. See the Qualifications section of this announcement for more details on who may apply and how to qualify for a Summer 2021 GAO internship. If at any point during the internship (and for any reason) your status as a student changes to that of a non-student, your internship will be terminated.