Desktop Support Specialist Summer Intern (On-site)
About our group:
The mission of the End User Services organization is to enable the success of Seagate employees by providing exceptional services that set the standard for customer service, quality, professionalism, business technology and cost optimization. To adapt to challenges on the horizon, End User Services must continually innovate new processes and embrace new platforms. End User Services is part of Corporate IT.
About the role - you will:
- Leverage your creativity in solving complex hardware and software issues related to an end user’s computer.
- Gain valuable insight in troubleshooting network connectivity, application, hardware, audio visual and telephony equipment problems faced by our end user community.
- Learn how to quickly adapt to situations faced by the end user in a fast-paced environment.
- Gain real world experience in configuring, deploying, maintaining and troubleshooting computer hardware in an enterprise environment.
- Obtain a general understanding of the Active Directory environment.
- Learn how to follow processes and procedures to ensure a high quality of work is delivered to the end-user with minimal disruptions.
- Build experience with maintaining password security, data integrity, and file system security for the laptop environment utilizing Bitlocker.
- Document trouble tickets from inception through closure in an Enterprise Incident Management System such as Service Now.
- Gain experience with Microsoft’s System Center Configuration Manager (SCCM) and Microsoft Endpoint Configuration Manager (MECM).
- Follow Seagate Technology’s COVID protocols such as daily temperature screening, daily health screening questionnaire, social distancing, mandatory mask wearing and hand sanitization.
- Work Mon-Fri, 8 am MT-5 pm MT. There are no work-from-home opportunities for this position.
About you:
- You are an excellent communicator, both verbally and in written form. You must be able to communicate with customers, peers, and management concerning the status of cases, problems, or suggestions.
- You can demonstrate experience in creating and executing innovative solutions to solve complex technical support problems.
- You have experience using critical thinking skills to identify and resolve technical issues.
- You have the ability to take proactive, corrective actions, to resolve issues in advance of system problems.
Your experience includes:
- Pursing a Bachelor’s or technical degree in Computer Science, Information Systems, Software engineering or a related degree program and enrolled in Fall 2021 courses.
- A general understanding of computer hardware and software troubleshooting and issue resolution.
- You can demonstrate knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive and OneNote) and Windows 10 OS.
You May Also Have:
- Relevant Technical Certifications a plus, including Microsoft, A+ and HDI preferred.
- Hands-on experience in Information Technology solutions and services.
Location:
Our Longmont product-design campus is nestled against the foothills with exceptional views of the Rocky Mountains. Here at work, you can grab breakfast and lunch in the on-site cafeteria or get an afternoon espresso, prepared by a professional barista. Our 1,500+ employees enjoy an active on-site experience from sporting activities (get in a few laps at lunch on our 1-mile walking path around campus, play ping-pong or volleyball, or stop in our 24- hour fitness center for a group or individual workout) to community service and many employee resource groups including Pride!, Women’s Leadership Network and a Young Professionals Network.
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Interns typically work Monday thru Friday 8am to 5pm. The hours are subject to change with or without notice at the sole discretion of Seagate.
Local candidates preferred
Visa sponsorship is not available for this position