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Campground Manager (Seasonal)

Position Summary
The Campground Manager will be responsible for managing 150 seasonal site campground, as well as overseeing reservations, addressing campground concerns and reporting to Lodging Manager.

Essential Job Functions
  • Refine, maintain and enforce health and safety plans throughout the campground.
  • Checking guests in and out of the campground, and assisting with locating camp sites.
  • Handle guest requests and issues, such as filling propane tanks, running for ice, helping guests get site configured, make change for laundry.
  • Communicating to guests TRMF attractions and events happening throughout the summer season.
  • Selling tickets in a stand-alone ticketing software.
  • Must be able to work the campground front desk position as needed throughout shifts to make reservations for motels, golf course tee times and other TRMF ticketed events.
  • Gain an understanding of all lodging room categories, room rates, packages and promotions.
  • Maximize room occupancy and use up-selling techniques to promote TRMF services.
  • Count and balance cash drawer at beginning and end of shift.
  • Clean the store, including vacuuming, sweeping, dusting, washing windows, cleaning shelves and laundry room as needed.
  • Restock shelves and manage inventory.
  • Ensure facilities (bathhouse, office, campsites) are clean and well-stocked.
  • On occasion clean the cabins and do the laundry for the cabins.
  • Assure a safe and enjoyable environment for guests and employees.
  • Performs other related duties as assigned.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.?
Requirements
Required Skills/Abilities
  • Excellent customer service skills
  • Friendly telephone skills
  • Demonstrated ability to lead a team in providing exceptional customer and guest services.
  • General computer skills – Microsoft Office
  • Must be flexible and open to changes in procedures.
  • Valid U.S. driver’s license preferred

Education and Experience?
  • High school diploma or equivalent required.
  • Previous experience a plus, but not required.
  • Knowledge of Campground operations
  • Supervisory experience

Supervision?
This is a supervisory role.
  • Train, coach, and schedule Campground personnel in the areas of registration, activity sales, grounds keeping and custodial duties; working side by side with staff in these areas on a regular basis.
  • Motivate and provide timely feedback/evaluations to all Campground personnel.
  • Schedule and monitor shift coverage.
  • Understand and support TRMF policies and procedures, and ensure that staff members follow policies and procedures accordingly.

Environmental Conditions
  • Working inside the campground office
  • Working outside at the campground
  • Occasionally working alone

Physical Requirements
  • Continuously in outdoor weather conditions including heat and humidity.
  • Must be able to lift and carry up to 50 pounds

ADA Requirements
  • Frequently – bending over, balancing, repetitive use of hand and or arms; hearing standing, walking, talking
  • Occasionally – sitting, climbing, grasping, lifting, carrying,
  • Visual acuity to determine accuracy, neatness, and thoroughness of work assigned, close proximity use of computer software and determine the safety of workplace surroundings for themselves, staff and guests.

AAP/EEO Statement??
It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodations for qualified individuals with disabilities.