Operations Assistant (Remote/Temporary, 3-6 Months) – Denver
Operations Assistant (Remote/Temporary, 3-6 Months) – Denver
Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and the global leader in ethically sourced fine jewelry. Founded in 2005, we have been featured in Time, The Knot, Forbes, and Refinery29, among many other media outlets. We are a group of dedicated team members with a common goal of creating a more sustainable, transparent, and compassionate jewelry industry.
We are searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. Brilliant Earth team members bring a top-notch attitude and a willingness to help each other grow. For more insight into our work environment and culture, and to hear from our employees, check out our profile on the Muse!
Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
Position Overview:
Our Operations Assistant is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. The Operations team coordinates and executes day to day operations of order processing, inventory, logistics, fulfillment, and production, while maintaining strong relationships with our partners. As a team member, you will collaborate within a close-knit team, and remotely support various functions within the Operations group. The ideal person for this role thrives in fast-paced, high-growth environments and is able to follow and continuously improve upon processes. We have a social and environmental mission at the core of our company and are looking for someone who is enthusiastic about helping us achieve our social goals, as well as our business goals. The ideal candidate will be able to work a schedule that includes weekends. This remote, temporary role will last a duration of 3-6 months. The ideal candidate will be able to work a remote position in Denver, CO.
Key responsibilities include:
- Extensively use our NetSuite ERP system to participate in the coordination of transporting goods between Brilliant Earth and our vendors/customers, as well as flow of goods within the Operations Team.
- Support order processing through data entry and analysis, adhering to specific procedures and protocol.
- Assess accuracy of production data and order information, and relay information to appropriate team members when errors are identified.
- Track product through order lifecycle and showroom inventories, and ensure timely processing.
- Identify and request appropriate diamond and gemstone inventory for customer appointments, utilizing deep understanding of our product offerings to provide customers with a high standard of personalization in their appointment allocations.
- Correspond with customers via phone and email to collect relevant documentation for validity of orders, or gain more information regarding their appointment preferences.
- Maintain high levels of confidentiality, product and data security standards, adhering to BE’s security protocols.
- Aid in improving process, including product intake, return, fraud investigation, security and inventory.
- Communicate with and support the other Operations sub-teams to help execute multiple processes and successfully complete orders.
- Meet and exceed individual and team goals in a customer service focused and deadline-driven environment, demonstrating accountability for continuously improved performance.
Specific qualifications:
- A Bachelor’s degree or equivalent, preferred
- Robust customer service skills and experience working in an ecommerce environment
- A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction
- Ability to solve complex customer situations through varied applications and/or software.
- Demonstrated responsibility and accountability for meeting individual and team goals in a customer service focused environment.
- Attention to details
- Excellent verbal and written communication
- Computer and phone skills – experience with a CRM system, managed multiline phone system, or customer focused channel software system, preferred
- An ability to adhere to and implement relevant policies and procedures regarding high value product orders and confidentiality
- A team-oriented mindset with an ability to work collaboratively, think critically, be flexible, manage time effectively and adapt quickly
- A positive, eager to learn attitude and desire to grow in a dynamic work environment
- Interest in socially and environmentally responsible organizations and products
As a full-time, temporary employee, Brilliant Earth offers a competitive, robust benefits package. As a full-time Brilliant Earth employee, you can choose to enroll in medical, dental and vision insurance plans, 401(k) plan with matching contribution, commuter benefits and an employee discount on our products. Employees of Brilliant Earth have access to an Employee Assistance Program which includes mental health counseling, and can participate in regular wellness events led by the culture team.
Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.