Information Technology Summer Intern
1. Job Summary:
The Information Technology (IT) Internship position provides educational opportunities for students to work at the YMCA to gain business and operational experiences within (IT) that transfer to work skills for their future employment. Duties and responsibilities vary based on assignment and needs of the YMCA. This role is instrumental in ensuring the productivity of our team members by maintaining our employee’s technology and application platforms and providing exceptional service. If you love technology and are proactive person who enjoys a fast-paced day, we invite you to apply for the Business Technology Intern position.
2. Essential Functions:
- Provide tier 1 IT Service desk support to YMCA of the North (YOTN) team members by responding to IT service requests and tickets submitted through service desk software, phone calls, instant messages and walk ins.
- Accurately and efficiently configure and maintain computer hardware and software-including Microsoft operating system, applications, upgrades, and software patches.
- Maintain network and application passwords and permissions in an Active Directory environment
- Conduct adds, moves, and changes to internal voice and data communications systems including computers, telephone system, voice mail system and cabling.
- Develop and maintain documentation, processes, and checklists for dynamically changing technical operations related to office technology according to guidance from management and supplier best-practices
- Support and assist team member’s mobile devices and apps for Android and iOS.
- Demonstrates behaviors and actions consistent with YMCA values, code of conduct and other policies and procedures.
- Performs duties and responsibilities as outlined for the task or projects assigned.
- Participates in training and application of skills necessary to perform assigned duties and responsibilities.
- Communicates with identified internship supervisor reporting on progress, making recommendations, preparing reports, etc.
- Obtains feedback from internship supervisor to enhance skill development.
3. Relationships:
This position reports to the Service Desk Manager who reports to the next level manager for the Information Technology department. The incumbent interacts regularly with staff and may participate in meetings to complete assignment or project tasks.
4. Qualifications:
Required
- Must be at least 18 years of age.
- High School graduate or equivalency.
- Pursuit or completion of a technology degree program directly related to the assignment or project.
- Solid computer proficiency with Microsoft Office suite.
- Good verbal and written communication skills.
- Commitment to fulfill scheduled hours to accomplish assigned duties and tasks.
- Willingness to learn and ask questions to enhance the development process.
Preferred
- Previous customer service experience preferred.
- Excellent communication and interpersonal skills.
- Has transportation to assist with onsite hardware delivery and IT repairs at our branches.
5. Physical Demands:
Ability to travel to local branch locations within the Twin Cities metro area
General office work demands
6. Additional Notes:
This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from their supervisor, manager or designated representatives in completing projects or performing duties deemed necessary for the branch or Association success.