General Store Associate
For 48+ years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, wilderness medicine as well as unmatched retail service, foodservice, lodging, and trip planning services. Behind NOC's success is our staff’s commitment to our five core values: Lead by Example, Service Before Self, Do the Right Thing, Work Hard/Play Hard and Make it Happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.
NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation. Ideal candidates are leaders in the workplace that wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide guests with unforgettable experiences. If this sounds like you, we hope you'll apply to join the NOC team.
Job Summary
General Store Associate are actively involved with NOC's guest experience and are oftentimes, the first point of contact for many of our on-site guests. This position is a guest facing position and focuses on delivering exceptional guest service while answering questions and assisting with lodging check-in and General Store purchases. In addition, General Store Associates must be proactive in helping our guests and are also expected to help stock product and ensure a clean and safe work environment.
This position is classified as seasonal and NOC is looking for individuals that could join us for our upcoming season and are available to start this spring. Hours will vary week to week based on business demands. Our peak season at NOC happens from Memorial Day to Labor Day.
Responsibilities
- Ensure extraordinary guest service with enthusiasm and attention to detail
- Politely greet and proactively assist all NOC guests
- Offer accurate product information and make product suggestions to guests based on individual guest needs
- Process Point of Sale (POS) transactions accurately, efficiently, and in accordance with established NOC policies and procedures
- Maintain store visual appearance and personal appearance standards
- Keep General Store and food preparation area stocked and clean; replenish as needed
- Answer phones and check voicemails daily and respond to guests promptly
- Communicate with management staff regularly to ensure open channels of communication
- Run reports and reconcile bank at end of day for both the General Store and lodging
- Assist guests with lodging information and book reservations including, but not limited to, assiging room keys and assembling lodging packets
- Run reports and reconcile bank at end of day for both the General Store and lodging
- Complete opening and closing tasks as shift dictates
- Other duties as assigned
Qualifications
Required
- Must be 18 years of age
Preferred
- Prior experience with customer service and/ or sales
- Prior cash handling experience
Applicants must
- Maintain a high level of professionalism with superb communication skills
- Have a professional appearance and attitude
- Sustain productive work with little supervision
- Exhibit good judgement in decision-making
- Be able to troubleshoot and problem solve
- Have strong interpersonal skills
- Be organized and able to multi-task while remaining calm in a fast paced environment
Physical Requirements and Working Conditions
- Must be able to stand for long periods of time
- Must have the ability to lift 40lbs on a regular basis
- Must speak clearly and concisely
- Must be able to bend, stoop and twist
- Daily use of phone, computer and other office equipment
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.
The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.