Collections Client Relations Assistant
Performs collection activities associated with outstanding/delinquent account receivables.
Primary Responsibilities:
- Reviews status of assigned accounts, particularly for delinquent receivables.
- Proactively identifies potential collection issues.
- Prioritizes workload to ensure maximum client coverage.
- Mails monthly reminder statements.
- Makes 45-day “gentle inquiry calls” to confirm receipt of invoices.
- Proactively works with assigned attorneys to maximize collection efforts.
- Heavy contact with Firm clients via telephone, e-mail and correspondence.
- Develops and maintains positive relationships with internal and external clients.
- Responds to client inquiries on a timely basis; provides copies of invoices and or
- billing & payment analysis, as needed.
- Researches client discrepancies, e.g. short payments, duplicate payments, etc.
- Act as a liaison between client and Firm to ensure any discrepancy has been corrected.
- Updates collection notes in ARCS (Accounts Receivables Collections Software) on a timely basis.
- Schedule necessary follow-up tasks in ARCS.
- Proactively monitor accounts for pre-approved discounted payments and handle
- submission of any necessary write-offs to clean-up account balance.
- Prepare and submit write offs approved during routine meetings between COO; Credit &
- Collections Manager and billing attorneys.
Additional Responsibilities:
- Performs other collections responsibilities and special projects, as required.
Qualifications (Experience, Knowledge, Skills and Abilities):
- Minimum of three years collections experience in a law firm (preferred) or other professional services organization. Related bachelors’ degree preferred.
- Elite Enterprise and ARCS 2G experience a plus.
- Strong mathematical skills, attention to detail; high level of accuracy a must.
- Strong organizational skills and ability to prioritize and multi-task with a high volume of work in a fast paced environment.
- Exceptional oral and written communications/client service skills.
- Exceptional communications/customer service skills. Professional and courteous communication with clients, attorneys, paralegals and staff are a must.
- Ability to work well independently as well as in a team environment.
DISCLAIMER
The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.
Equal Opportunity Employer - vets, disability