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The Lory Student Center event spaces are comprised of 35 meeting room spaces, 6 ballrooms, a multi-purpose theater, and several outside areas. The Lory Student Center host’s an average of 80 events a day, an average of 16,000 events annually and an average of 20,000 people enter the LSC each day. This position carries a high degree of responsibility in ensuring prompt customer service and quality event planning. Strong emphasis is placed on office etiquette and excellent customer service skills.

JOB RESPONSIBLITIES AND DUTIES
·        Provide customer service face to face with incoming guests, staff and clients.
·        Checking emails, answering phone calls, and corresponding with walk-in clients
·        Have a solid understanding of the LSC spaces and their capacities.
·        Understand and effectively utilize EMS (Event Management Software)
·        Working with the other aspects of Event Planning to coordinate details such as determining adequate event space, set-up, and timing.
·        Effectively communicate information with all necessary members of Event Services, Environmental Services, and Catering Services staff.
·        Demonstrate job knowledge by effectively answering client’s questions regarding policies and event information.
·        Have complete knowledge of the LSC policies.
·        Work with clients to determine their individual needs for their events.
·        Answer incoming calls, field calls and messages effectively.
·        Ensure highest level of client satisfaction by offering attentive service to every client/guest and staff member.
·        Step in for other staff as needed.
·        Attend staff meetings.

Requirements
o   Must be a full-time, degree seeking CSU Student
o   Must be in good disciplinary standing the University
o   Must be available to work in blocks of 4 hours minimum during the academic semester, must be available year round, includes all school breaks (fall, winter and summer)

Desired Qualifications
o   Prior customer service and event planning knowledge is recommended
o   Strong leadership skills
o   Professional customer service skills
o   High sense of responsibility
o   Attention to detail
o   Strong oral and written communication skills
o   Self-motivated and able to work alone with little to no supervision
o   Schedule flexibility
o   Problem solving skills
“Colorado State University may conduct background checks on all final candidates.”
“Benefit Information: Employee Benefit information can be found on Hrs Website https://hr.colostate.edu/current-employees/benefits/"