Program Technician
Do you:
Believe the way to break the spirit of poverty is through the dignity of work?
Understand complex material and have a natural ability to explain it to others?
Want to make a “Best place to work” better?
As a Program Technician, every day is a chance to tackle an array of technical and administrative tasks in support of programs and staff within the Spokane Resource Center.
A successful Program Technician will be able to work well under pressure, meet multiple and conflicting deadlines, and demonstrate the ability to work with a broad customer base. Program Technicians work in a collaborative relationship with management, the corporate administrative team, partners, and front line staff to ensure quality services for clients and goal attainment of the program and fund source. In this role you will need an eye for detail, flexibility and the ability to work at the pace of business. This is a project position, expected to end 12/31/2021.
Career Path Services values the power of diversity and endeavors to build upon this vital strength. We are passionate about building and sustaining an inclusive and equitable working environment for all of our staff and customers. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to attracting, recruiting, retaining and advancing a diverse team that is responsive to the needs of our diverse clients.
ABOUT THE JOB
- The major responsibilities of this position include, but are not limited to:Provide general clerical support functions, including: data entry, copying, filing, scanning, faxing, meeting minutes, forms up-keep, processing incoming and outgoing mail, and special projects.
- Review eligibility determination to check for accuracy and completion and assist practitioners in communicating program eligibility criteria.
- Review and submit support service/housing/utility vouchers for the Spokane Resource Center.
- Reviews, screens and routes incoming calls and inquiries; clarifies, researches, locates and supplies information and takes message to appropriate staff.
- Assist customers with housing/utility grant applications; Select renters based on eligibility and preference criteria; Negotiate and enter into written Rental Assistance Contracts with the landlord/owner of each assisted renter’s rental unit.
- Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
CORE COMPETENCIES
We look for individuals who exhibit our organizational core competencies and who have the knowledge of, or ability to learn the key technical competencies and skills for this job.
Technical Competencies and Skills
- Ability to develop customer relationships in a respectful manner as well as assess needs, meet standards for service and evaluate customer satisfaction.
- Ability to work with minimal supervision and prioritize workload while maintaining confidentiality in a dynamic, fast-paced environment.
- Ability to adapt to business needs and work well under pressure.
- Ability to organize individual work tasks and outcomes to meet deadlines.
- Effective problem solving and conflict resolutions skills.
- Exceptional communication, writing skills.
- Ability to work remotely and engage customers from various virtual and tele platforms.
- Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Organizational Core Values
- Integrity: Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable.
- Courage: Take smart risks and challenge status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves.
- Generosity: Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity.
- Visionary: Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.
- Leadership: Humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication.
- Excellence: Perform with integrity to ensure accurate and competent results with a positive impact; extend beyond minimum expectations; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork.
EXPERIENCE/POSITION REQUIREMENTS
Required
- A High School Diploma or GED.
- Advanced level use of Microsoft Word, Excel, PowerPoint, and Outlook; and other business-related networking applications, as appropriate.
- Minimum of one year experience as an administrative assistant or related field.
- Top communication skills, both oral and written, are imperative
- Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to diversity, equity and cultural competency.
Preferred
- A business school or college degree.
- Experience in workforce development.
- Demonstrated success working with people from a variety of backgrounds which may include disabilities, criminal history, homeless, family violence, poverty, etc.
BENEFITS
In the spirit of generosity for our employees, we have developed a leading benefit package to attract employees, take care of them while working for us, and to ensure they can in turn take care of their families:
- Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
- Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
- Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
- 403(b) Retirement Plan with a leading employer discretionary contribution
- Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
- 11 Paid Holidays, including Floating Holiday and Birthday Holiday
- Cell Phone Reimbursement Allowance and Personal Development Reimbursement Allowances
- Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program
ABOUT CAREER PATH SERVICES
Career Path Services is a workforce development and employment training 501(c)3 nonprofit headquartered in Spokane, WA. As an organization, we pride ourselves in being a part of our community and truly enriching the community we work in. We value our diverse team-based environments while recognizing the creativity and initiative of individuals. Career Path Services is committed to honoring our employees' service to our mission and values by providing continuous training and development opportunities. We have been honored to be named a top 50 Best Nonprofits to Work For by the Nonprofit Times seven years in a row, and are more than proud of our employees who make this happen. Our amazing employees make us a great place to work because of their high character and competence.
Career Path Services is an equal opportunity employer. Auxiliary aids and services are available upon request to persons of disability. TTY relay 1-800-833-6388.
Empowering People. Enhancing Workforce. Enriching Communities.
Job: Program Technician
Position Type: Full-Time, Project. Expected end date 12/31/2021.
Primary Location: Spokane Resource Center
Salary: $36,000 to $40,000 Annually (DOE)
Recruitment Closing Date: 7/26/2021 - The hiring authority reserves the right to make hiring decisions and/or close this posting at any time. Interested applicants are encouraged to apply early.