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Assistant Director of Child Support Services, CSS Departmental Promotion Only (M&C) (MSS)

County of Humboldt
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DEFINITION

This is a County of Humboldt job position, however the job application is submitted through Merit System Services. To apply for this position, click on this link to the Merit System Services website. If the link is not working for you, go to https://www.governmentjobs.com/careers/MSS and search for positions in Humboldt County to submit your application for this job.


Note: This recruitment is open CSS Departmental Promotion Only, open only to applicants employed by the Department of Child Support Services (CSS) in a California agency.

Under executive direction, the Assistant Director, Department of Child Support Services assists in planning, organizing and directing a county Child Support Services Department; acts for the Director in the Director's absence; manages assigned department units through subordinate supervisors; and performs related work as required.

The ideal candidate would be able to apply and explain Federal and California Child Support laws and regulations in complex situations; independently analyze workflow, employee performance and child support casework issues and take effective action; maintain creditability and effective working relationships with local elected and appointed officials, state program officials, media and advocate representatives in the face of conflicting issues and perspectives. The ideal candidate will be an approachable, politically astute leader with a management style that quickly fosters trust, loyalty, respect, commitment and partnership; a passionate leader with a clear vision for the future of the organization; an experienced manager with a sound understanding of child support laws, programs, operations and funding as well as public administration, human resources, budget and finance; an innovator willing to take risks and not be threatened by change; a collaborator and proven team builder who fosters and builds collaboration and works effectively with a variety of stakeholders; and a confident problem-solver with superb communication skills. The Assistant Director reports to the Director of Child Support Services.

EXAMPLES OF DUTIES
  • Assists the Director in developing program policies and operational procedures.
  • Manages the work of assigned department units through subordinate supervisors.
  • Analyzes and interprets existing and proposed legislation, regulations and State policies and directives to determine their impact on departmental operations.
  • Establishes performance standards and training programs.
  • Formulates long-range strategic plans to increase the efficiency and cost effectiveness of providing child support services in the county.
  • Acts for the Director in the absence of the regular incumbent and represents the Director before the Board of Supervisors and at State and regional child support conferences and meetings.
  • As assigned by the Director, represents the department as liaison to the public, media and other county departments.
  • Participates with the Director in the selection of supervisory and management staff.
  • Manages assigned units in the department through subordinate supervisors.
  • Oversees the development and implementation of procedures, quality control standards, staff selection and development, and budget preparation and control of assigned units.
  • May perform State mandated functions, including but not limited to: ombudsperson, customer & community outreach, quality assurance and program improvement, training, Fair Hearing Officer, and/or media relations.
  • Performs related duties as assigned.

QUALIFICATIONS
Knowledge of: 

  • Principles of public administration.
  • Principles of strategic planning.
  • Principles of personnel and budget management.
  • Federal and California laws and regulations pertaining to child support.
  • Issues in the management of child support programs.
  • California local government organization and state/local government relations.
  • Legal terminology and document processing as they relate to child support enforcement.

Ability to: 
 
  • Effectively participate in the development of departmental policies and in the development of procedures to implement department policy.
  • Plan, organize, assign and review work through subordinate supervisors.
  • Apply and explain Federal and California child support laws and regulations in complex situations.
  • Independently analyze workflow, employee performance and child support casework issues and take effective action.
  • Communicate with and explain technical information to individuals from a wide variety of educational and cultural backgrounds.
  • Maintain credibility and effective working relationships with local elected and appointed officials, state program officials, media and advocate representatives in the face of conflicting issues and perspectives.
  • Maintain confidentiality.
  • Establish and maintain effective working relationships.

Typical Qualifications: 

EITHER 
Two (2) years of experience performing duties comparable to those of a Child Support Supervisor in a state or local government agency;
OR 
Three (3) years of supervisory experience in a Social Services Agency, which experience included responsibility for program, staff and budget management.

Other Requirements:

Some positions in this classification may require possession of a valid California driver's license. Employees who drive on County business to carry out job-related duties must possess a valid California driver's license for the class of vehicle driven and meet automobile insurability requirements of the County. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on a case-by-case basis by the appointing authority.

WORKING CONDITIONS & ADDITIONAL INFORMATION

 CalPERS Retirement
 
  • Tier I: Prior to 7/5/2012: 2.7 @ 55
  • Tier II: Post 7/6/2012: 2.0 @ 55
  • Tier III: Post 1/1/2013: 2.0 @ 62

Selection Procedure

The County's Human Resources system operates by a set of rules and procedures which ensure that employees are hired and promoted on the basis of merit and fitness for the job. Jobs are filled through competitive examinations.
 
A complete online application and resume are required for this position. All application materials will be reviewed by a panel of subject matter experts. Those candidates considered to be the most qualified, based on the application materials submitted, will be invited to a written and/or oral examination, or an evaluation of education and experience.
 
Policy of Nondiscrimination

The County of Humboldt does not discriminate on the basis of mental or physical disability in the admission or access to, treatment or employment in, its programs or activities. Human Resources is wheelchair-accessible by entering the Courthouse from the ramp located on the east side of the building next to the marked handicapped parking. Special testing arrangements may be made to accommodate disabilities or religious convictions. Contact Human Resources at (707) 476-2349 well in advance of the examination for assistance.
 
The County is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religion or religious creed, color, age, sex, sexual orientation, national origin, ancestry, marital status, medical condition, mental or physical disability, military service, or any other classification protected by federal, state, or local laws or ordinances. Reasonable accommodation may be made in the testing procedure as well as the work site. If you need accommodation for an exam due to a disability, please contact the Human Resources office as soon as possible.
 
How to Apply

A complete, original application must be filed for each position you are interested in applying for. Although this is a County of Humboldt job position, and you may access the job flyer at http://www.humboldtgov.org/hr , the application must be submitted through the Merit System Services website at https://www.governmentjobs.com/careers/MSS no later than the final filing date listed on the job flyer. The link for the Merit System Services website is located at the top of the job flyer. All applications are screened by subject matter experts. The most qualified candidates may then be invited for further testing.
 
It is important that your application show all the relevant experience and education you possess.
 
Please read the job requirements section of the announcement. Be sure you meet these requirements since they will be carefully evaluated during the selection process. Your performance in this examination will be compared with the performance of others who take the test. All candidates who pass will be ranked according to their scores. The examination results will be emailed to you as quickly as possible. Scores will be provided in writing only.
 
To fill a vacancy, Merit Systems Services furnishes the employing department with the most qualified candidate names for the position.
 
MEDICAL EXAMINATION: A pre-employment medical examination provided by the County may be required upon offer of employment.
 
OTHER EXAMINATIONS: Some positions also require psychological evaluation and/or extensive background investigation.
      
LICENSES: Some classifications require possession of valid professional and/or technical licenses. Some classifications may require the possession of a valid California driver's license.
 
PROBATIONARY PERIOD: Persons appointed to regular County positions serve a probationary period. This is normally six months, but may be up to one year. All designated safety employees serve a one year probationary period.
 
EMPLOYMENT ELIGIBILITY: It is the County's intention to hire only those workers who are authorized to work in the United States, pursuant to the Immigration Act of 1990. If you are offered employment you will be required to verify your eligibility to work in the United States. For law enforcement positions you will be required to verify your U.S. citizenship or legalized status.
 
The County is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religion or religious creed, color, age, sex, sexual orientation, national origin, ancestry, marital status, medical condition, mental or physical disability, military service, or any other classification protected by federal, state, or local laws or ordinances. Reasonable accommodation may be made in the testing procedure as well as the work site. If you need accommodation for an exam due to a disability, please contact the Human Resources office as soon as possible.
 
All County of Humboldt employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
 
THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESS OR IMPLIED CONTRACT. THE COUNTY OF HUMBOLDT RESERVES THE RIGHT TO MAKE NECESSARY MODIFICATIONS TO THE EXAMINATION PLAN IN ACCORDANCE WITH THE HUMBOLDT COUNTY MERIT SYSTEM RULES.