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Front Desk Assistant Manager

We are looking for an energetic, enthusiastic and experienced Front Desk Assistant Manager. The position supports the Front Desk Manager and works with a team of 8 – 15 Front Desk and Reservation clerks. Front Desk Assistant Manager needs to provide a high level of customer service and maintain a profile in the day to day front office operations. We welcome career-oriented applicants.

The main role of the Front Desk Assistant manager position is to address guest concerns and provide customer satisfaction. This dynamic job includes a variety of other tasks including; hiring and training new employees, managing the front desk, assists the Front Desk Manager in scheduling, reports, payroll and other managerial duties.

We are a guest-oriented and socially conscious business looking for someone who can provide outstanding guest service and excel at training others to do the same. This is a full-time year round position with the opportunity to take up to four weeks off per year.

The ideal individual is excited to work in a professional yet very genuine way and embraces working in a rustic environment in a relationship-oriented business.
Ideal qualifications include:
  • Prior front desk/reservations or similar experience preferably in a supervisory or night auditor role.
  • Excellent written, verbal and computer skills
  • Excited about creating a warm family atmosphere for guests & staff while maintaining high standards
  • Independent thinker with great initiative, but comfortable working within a defined framework
Key personality traits:
  • High integrity
  • Guest service oriented and staff-focused
  • Self-motivated (takes initiative) with high standards
  • Mature and personable with a relaxed nature
  • Leading a healthy, drug-free lifestyle
  • Dynamic, fun, and likes the outdoors
  • Flexible with a “whatever it takes” attitude
  • Manage and motivate the Front Office team to provide a high standard of service for customers.
  • Showing Initiative and problem solving.
  • Welcomes guests and fosters customer loyalty through his/her friendly manner.
  • Handles any guest complaints or contentious issues and provides a fast solution
  • Ensures that the pricing policy and internal audit procedures are duly applied.
  • Acting manager on Front Desk Managers days off.
  • Review arrival list for all arrivals and to check room allocations, amenities and special requests.
  • Integrates and trains employees, providing support for skills development.
  • Ensures that the workplace remains clean and tidy
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
  • Have a good knowledge of all systems and standard operating procedures of front office.
  • Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
  • Working the front desk daily with our team.
  • Full time position available immediately
  • Position can be year-round or seasonal
  • Room and board available for fixed weekly cost both Onsite and Offsite
  • Hours variable, including nights and weekends as well as situational/crisis availability; a regular schedule with specific days off will be established
  • Healthcare benefits available after 90 days
  • 401k eligible with company match after 1 year