Intern - NCC and BCM Automation - Summer 2022- CO/GA/ or Nationwide
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
Lumen’s Internship Program is a path for career readiness in the 4th Industrial Revolution.
Be a part of an internship program, driving human progress through technology. During a 10- week period our summer interns innovate and make an impact by transforming industries across the globe and changing the world one connection at a time. Our interns are presented with real business challenges and provide solutions that make a difference across all areas of the company, all while learning the skills needed to successfully navigate the modern workplace.
The Experience
• Innovate – to deliver solutions to real business problems
• Transform – your skills and knowledge through challenging work projects
• Connect – to our company and culture creating valuable connections with your intern peers, work team and leaders across the organization.
• Impact – through Community & Social Involvement – collaborate with our ERGs to give back and make an impact in the communities Lumen serves.
The Main Responsibilities
As a NCC and BCM Automation intern in our North American Operations organization, you will work collaboratively with our Automation and Orchestration Team to utilize programmatic methods to help advance our network orchestration by utilizing UIPath and Itential. Tasks during the 10 weeks will work with large amounts of data gathered and require you to make business recommendations from insights gained by utilizing data analysis tools such as PowerBI, Tableau, Splunk and SQL. You will need a high level of engagement and ability to take initiative, ask questions, learn quickly, and work in a team environment. Other tasks may include:
• Command, communicate, and coordinate to fix unplanned maintenance
• Assist with the processing of over 4,000 planned network services request each month
• Work to automate system issues facing the team currently
• Work to improve customer experience
• Tracking and updating the progress of services
What We Look For in a Candidate
• Education Requirements
o Enrolled at a 4-year accredited college or university- rising senior or masters level status at the start of the internship, graduating August 2022 – May 2023.
o Major/Degree: In pursuit of degree in Data Science, MIS, CIS, or a related field.
• Proficiency or understanding of:
o Microsoft Suites
o PowerBI, Tableau, and SQL
o R
• Professional Attributes
o Strong drive for results/solutions and taking initiative to resolve problems
o Ability to take directions
o Intrinsically motivated
o Analytical and curious mind
o Interest in technology and automation
o Ability to be resourceful and adaptable- independently AND in a team environment
o Ability to collaborate and have agility while making effective decisions
o Strong written and verbal communication skills
o Flexible and adapts well to change
• Work Setting
o Ideally the position will be in one of the following offices: Broomfield, CO, Norcross, GA, or Remote/Work From Home
o Intern must be able to work 30-40 hours be week during the 10-week program (June – August)
o Intern must have reliable transportation to/from work location (Lumen does not provide transportation to/from Lumen office locations)
o US work authorization
What to Expect Next
After completion and submission of your application, you will be asked to participate in a virtual video interview. This on demand interview will be a way for Lumen to learn more about you and your experience as it aligns to the internship position. A separate email invitation will be sent to you (check your spam) within 6 hours of application. For continued consideration in the summer internship program, please ensure you complete the video interview within 5 business days of application. Thank you!
Requisition #: 263982