Summer Leadership Intern - Information Technology
Are you looking for a fun-filled Summer Internship that affords you real leadership experience? Well then the Busch Gardens and Water Country USA Summer Leadership Internship Program is the one for you!
Our program features a series of expert-led seminars to help you hone your skills. Your experience will culminate with a Team Project where you will work on a real-world business case and present your findings directly to Senior Leadership.
What You Get to Do:
- Providing direct support for in park systems to include system installation, troubleshooting, repairs and problem resolution
- Troubleshoot and isolate problems with network PC’s, printers, peripheral devices, and other IT supported assets
- Support park fiber and copper communications infrastructure
- Collaborate with other departments to bring unique experiences to our guests
- Conducting and maintaining equipment inventories
- Contacting vendors for service calls and shipping equipment out for repairs as required
- Assisting with user account administration and general IT Help Desk support
- Troubleshoot and isolate problems with network PC’s, printers, peripheral devices, and other IT supported assets
- Complete work requests and incidents quickly, and maintain system documentation as needed
- Other duties as directed
What it Takes to Succeed:
- Must be comfortable working outdoors in all weather conditions
- Experience with Office 365
- High School diploma required with some technical training on PC’s and Microsoft Windows operating systems
- Minimum 1 year experience with PC’s and Windows 10 Operating System
- Work experience and understanding in network hardware such as Ethernet and peripheral equipment
- Must have a valid driver’s license and able to meet company driving guidelines
- Must be willing to be scheduled to work evenings, weekends and holidays
- This position could involve bending and lifting of computers and computer related equipment and the ability to access area under construction and behind scenes.
- Must be able to lift, carry, push, and pull up to 50 lbs. occasionally
- Must be a self-motivator and work with minimal supervision
- Must be able to work well in a team environment and possess good interpersonal communications skills and work well with users
- Demonstrated ability to manage multiple tasks efficiently and to work independently, providing timely resolution of customer needs
Low-cost housing is available!
What you get to do:
- Attend seminars held by various departments within the park, including Culinary Operations, Design & Engineering, Finance, Human Resources, Marketing, Merchandise, and Park Operations as well as visiting Professors.
- Park tours with members of your leadership team
- Planned meeting sessions with members of the park’s leadership team
- Complete a Team project where groups of Interns will work on a real-world business case and present their findings and recommendations directly to Senior Leadership.
- Interns will have the experience of front-line involvement, overseeing a team of employees and providing guidance and direction to their team as they interact with thousands of guests daily
As a Leadership Intern you'll:
- Oversee and coordinate the daily activities of all assigned locations
- Monitor all assigned locations to ensure safety, Five-Star Service, and cleanliness
- Assist with the training of new Ambassadors and ensuring they have the proper training documentation
- Maintain safety standards for both Ambassadors and guests
- Oversee and coordinate daily assignments for all Ambassadors to include employee scheduling, rotation schedules and break schedules
- Monitor budgeted labor and location supplies
- Coach and counsel Ambassadors on their performance
- Complete all tasks assigned by park leadership in a timely manner
What it takes to succeed:
- Must be currently pursuing a college degree
- Commit to working through the 2022 peak operating season (mid May– mid August)
- Flexible availability (schedules include nights, weekend and holidays)
- Excellent human relations and communication skills
- Previous leadership or theme park experience is a plus
The Perks of the Position:
As part of the SeaWorld family, you’ll enjoy a fun, fast-paced environment and great teammates, as well as:
- FREE park admission
- Discounted park admission tickets and passes for family and friends
- Park discounts on food, merchandise, etc.
This is a general internship application. Your preference for placement in a specific line of business will be requested and you will be placed based on your preference, experience and our business needs. This is a paid internship and can be used for credits based on the requirements of your College or University. Please see your school for requirements.