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Technical Resources Coordinator

Colorado Department of Labor and Employment
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THIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLY
 
THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 5:00 PM ON FRIDAY, MARCH 31, 2023
This position will have hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need. 

The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs. 

This is a values-driven organization, committed to accountability, agility, collaboration, and respect. We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.
 
In addition to rewarding and meaningful work, we offer excellent benefits:


Our agency website: Colorado Department of Labor and Employment

CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans’ Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our website: https://sites.google.com/state.co.us/disability-hiring-preference/home

PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews.   
Description of Job
The salary range for the posting is:
$25.88 - $32.80 Hourly
$2,070.46 - $2,623.85 Biweekly
$4,486.00 - $5,685.00 Monthly
$53,832.00 - $68,220.00 Annually 

The Quality Assurance unit promotes and ensures the overall quality of the FAMLI Division and performs regularly scheduled internal quality reviews of the work produced by the Employer Services, Overpayments, Customer Success and Case Management departments within FAMLI. Operating within the rules and procedures of FAMLI, the unit will specifically review FAMLI customer and employer contacts, employer accounts, and specific determinations and actions taken on FAMLI claims and employer accounts to ensure rules and standards have been followed, proper determinations made, as well as systems / data accuracy. Unit creates, maintains, and approves all Standard Operating Procedures (SOPs) for FAMLI.

This position serves as the content administrator for Division-wide resource material used by staff throughout the FAMLI Division. Position is responsible for working with management, the business process analyst, and subject matter experts (SMEs) within the division to create and/or revise formal procedures and job aides used by staff in performing their duties. Position will utilize FAMLI templates pertaining to the work being performed in order to achieve consistency for documentation used throughout the organization. Position will collaborate with the training unit on the creation or revision of all procedures to ensure training materials are created or updated accordingly. Position will collaborate with other division SMEs to prevent gaps in knowledge or processes that may impact other units. 
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

MINIMUM QUALIFICATIONS:
Substitutions:
Appropriate education will substitute for the required experience on a year-for-year basis.
Education and Experience: 
Five years of experience in an occupational field related to the work assigned to the position, including coordinating with stakeholders to gain understanding of documentation requirements, ability to understand regulatory concepts and incorporate into standard operating procedures.
Appropriate experience will substitute for the degree requirement on a year-for-year basis to include: Creating and/or revising technical documents such as standard operating procedures or job aids utilized by personnel to perform their duties. 

Preferred Qualifications:
  • Technical writing experience
  • Google Workspace experience
  • Microsoft Office experience
Required Competencies: 
  • Excellent written and verbal communication skills
  • Experience writing/revising operating procedures
  • Strong collaboration skills
  • Emotional intelligence
  • Attention to detail
  • Managing multiple priorities and staying organized
  • Time Management
Conditions of Employment:
  • Must be a Colorado resident at time of application.
  • You must pass a thorough background check prior to employment which will include the E-Verify process.

APPEAL RIGHTS:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
Supplemental Information
For questions regarding this recruitment, please contact: kristi.ryan@state.co.us
 
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, CDLE does not accept attachments of any kind during the application process.. Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. CDLE does not accept attachments of any kind during the application process.

Comparative Analysis Process – Structured Application Review
After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.

Supplemental Questions
Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.

THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE VACANCIES
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Deidre Johnson, at deidre.johnson@state.co.us or call 303-318-8163. Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call 303-318-8200.