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The starting pay for this position is $14.50/hr.

Unit Description: ITEA

The department of Innovation Technology, Education and Analytics (ITEA) is comprised of four distinct work groups: Innovation Technology (IT), Instructional Design (ID), and Business Support (BS) and Analytics. High-level services provided by ITEA include database support, network administration, programming, application development, systems integration and security, reporting, system training, data analytics, and customer support. 

What You'll Be Doing:

This is a year-round student hourly position working within the Innovation, Technology, Education and Analytics (ITEA) team at University Advancement. This entry-level position provides an excellent opportunity for a student to gain valuable work experience in actual computing and networking business environments. Technical background is preferred but not required and training will be provided.

Job Responsibilities and Tasks:

Under the supervision of the IT System Administrator, this position will assist in the maintenance of multiple end-user systems (Windows 10 /11& Mac, iOS, Adndroid, and Unix OS), network printers, and various other services. This position helps manage the ITSM of the service desk practice by:

  • Responding promptly to incidents and service requests from staff members spread across several central and remote locations. (Digital Proficiency)
  • Performing various hardware and software installations, configurations, deployments, and troubleshooting various issues. (Critical Thinking/Problem Solving)
  • Assisting in the organizing and managing of technology assets, while also helping in the retirement of outdated and irrelevant technology, and updating and documenting technical documentation, all within a service desk platform. Maintain a clean and organized workspace for the shop and storage. (Personal Accountability)
  • Opportunities for further projects within the rest of the Innovation, Technology, Education, and Analytics (ITEA) team, on a needs basis. Opportunities for continuous improvement projects for UA, ITEA, and your resume. (Career Development)
  • Having excellent communication skills, knowledge of computer hardware/software support, patience, a desire to learn, dependable, and the ability to think and work independently are essential (Oral and Written Communication) (Personal Accountability)

Required Qualifications:

  • Excellent interpersonal, analytical, and communication skills
  • Experience using Microsoft Office Suite and O365
  • Experience in installing, maintaining, and troubleshooting endpoints
  • Experience configuring and troubleshooting technology hardware
  • Ability to work discreetly with sensitive information
  • Must be able to lift 25 lbs.
  • Upholds CSU Principles of Community and UA's mission for Inclusive Excellence by contributing to and providing an inclusive and respectful experience for colleagues and external audiences (required on all UA job postings)
  • Must be willing to work fall and spring semester
  • Must be a degree-seeking CSU student (required on all UA job postings)

Preferred Qualifications:

  • Expert with all Microsoft Office Suite and O365 applications
  • Expert in Windows 10/11, MacOS, iOS and Android
  • Experience creating technical documentation
  • General understanding of networking concepts
  • Work study approved, and all class levels are encouraged to apply

Additional Details:

  • Background Check Information: University Advancement conducts background checks on all final candidates.
  • Benefits information: Employee benefits information can be found on the CSU HR Website
  • Anticipated Start Date: May 2024

You Belong Here:

University Advancement employs over 60 students of all majors, class standings, backgrounds, skill levels, and areas of interest in part-time, on-campus positions. Our student roles provide CSU students with the opportunity to experience University Advancement’s culture, complete impactful projects, gain real-world work experience in their area of interest, and grow both personally and professionally under the guidance of their supervisor and their team. In addition to your job responsibilities, we provide a structured onboarding & training program, various optional professional development and networking sessions, and the opportunity to decide if you’d like to pursue a career with CSU University Advancement after you graduate.  

We have over 27 different teams, so no matter what you are interested in, there is something here for you! No previous experience or knowledge of advancement is required, and some student roles may have the opportunity to work over holiday breaks and/or the summer.   

Learn More:

Check out our careers website for more information about paid student employment opportunities with UA, or reach out to Kaitlyn.Howell@colostate.edu. You can also find us at the CSU Career Fairs! If you are interested in volunteer student opportunities with UA please check out our Ram Handlers and Presidential Ambassadors programs.