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IT Service Management Analyst intern

City of Tacoma
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Tacoma Power is hiring for a IT Service Management (ITSM) Analyst Intern (Classification: Skilled Occupational Intern)!

 


The ITSM intern will assist the Tacoma Power Utility Technology Services, IT Service Management team with process workflow in the Information Technology Infrastructure Library (ITIL) framework.

This internship opportunity is for a college student to apply their current studies, receive hands-on experience, and work side-by-side with experienced information technology professionals at Tacoma Power including Johnny Rivera.  (Connect with us on LinkedIn!)

The intern will have an opportunity to develop team charters, meet with people across Power UTS to help facilitate process workflow development, and learn process development techniques and assist with documentation development and revising existing ITIL processes including:

  • Assist with gathering data for the service portfolio/catalog
  • Assist with tracking Root Cause Analysis documentation
  • Assist with Service Management Office SharePoint site
  • Assist with Customer Experience (CX) strategy development
  • Learn SIPOC methodology
  • Learn how to work with representatives from a broad range of functional areas (Network & Communications, Transmission & Distribution, Power Management, Customer Service, etc.) on process workflows.

This opportunity is open to students and recent graduates of information technology, management information systems or other related field.

Hours and Terms:
The approved hours for this position are up to 40 hours per week. The intern selected for this position must be available no less than 20 hours a week, preferably available 40 hours a week.
 

 

Qualifications

Minimum Education*
High School Diploma or GED

*Equivalency: 1 year of experience = 1 year of education 

Minimum Experience*
1 year of post-high school training

Licensing, Certifications and Other Requirements
None

Knowledge & Skills

Desired Skills / Knowledge
 

  • Experience or understanding of ITIL foundations
  • Ability to use Visio, and Word.
  • Excellent written and verbal skills
  • Listening skills
  • Strong organization and planning ability
  • Enthusiasm for information technology, project workflow and business process development
  • Self-starter and quick learner
  • Team mentality
  • Comfortable researching independently and asking questions
  • Teachable, curious, and eager to learn

 

Selection Process & Supplemental Information

 

This recruitment is being managed by Kye Merritt, if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn!


City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress.  One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
 
The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.

Tacoma Power
Tacoma Power is an almost 100% hydroelectric, municipally-owned public power utility, located in Tacoma. We serve approximately 170,000 customers as one of the three operating divisions of Tacoma Public Utilities, alongside Tacoma Water and Tacoma Rail. As one of the most livable, walkable cities in the country, you'll find that Tacoma is a great fit for all interests with places to bike, run, hike, and explore, the perks of a big city, and the charm of a small town. 
 


Apply
Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.

Applications will be reviewed as they are received for interview consideration.

Reference checks will be conducted on final candidates and appointment is subject to passing a background check.

Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400.