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Summary

 

This position is in Office of Mission Support (OMS), Office of Information Technology Operations, End User Services Division, Endpoint Services Branch. About Office of Mission Support (OMS): OMS Website

This is an office-centered position*--you must physically report to one of the duty stations stated in this announcement on a regular basis (location TBD after candidate selected).
*Work-from-home flexibilities may be authorized as described in the Benefits section.

 

Duties

 

At the entry level of this position, you will:

  • Maintain new system hardware and software using standard operating procedures.
  • Provide customer support services covering IT equipment, software, systems, interfaces and networks.
  • Oversee one or more elements of an IT contract in accordance with contract terms, conditions, and specifications.
  • Provide customer support for problem solving, integrating and supporting functional operations of multiple computer systems, software packages, networks and applications programs.
  • Communicate information about system changes.

When entering a Federal job at a grade level lower than the highest promotion potential level, you may be promoted to more complex duties and work more independently, as your career progresses.