IT Trainer

Job Description:
The City of Racine has received a grant to provide computers to low-income residents and teach them how to use them. This position is to provide specialized technical support and basic computer repair services for those receiving the laptops.
We want to ensure everyone in the City of Racine can easily use a computer to do the things they need to do such as homework, research information important to them, find and apply for a job, complete online forms, and partake in telehealth. 
This is very impactful work because as a Smart City, the City of Racine is working to improve the lives of a city’s citizens and increase economic development through appropriate use of technology.
 

Position Purpose:
Under the direction of the Chief Information Officer, this position will help teach others how to properly maintain the laptop and troubleshoot computer issues, and how to use a computer securely (including online). 

Expected Student Outcome

1. Gain experience teaching people (especially vulnerable or underserved populations) digital literacy skills by being calm, patient, and understanding of where they are in their learning
2. Provide training materials around computer security and maintenance
3. Increase in training skills with hands-on experience
4. Experience working for a city government and making an impact on the community
5. Network with professionals in the field
6. Gain confidence for classroom learning and future internship/career opportunities

Essential Duties

• Learn how to teach people (especially vulnerable or underserved populations) computer skills in a considerate, kind, and approachable way
• Teach first time computer owners, security and maintenance of devices, including
  1. Support with home connectivity
  2. Advanced security training including virus software and security
  3. Assistance with hardware and software issues others are unable to resolve
• Creating training (handouts, videos, etc.) and aggregating materials
• Technically support those training residents receiving the computer know nothing about computers up to and including those who have some digital literacy skills
• Research anything you don’t know how to do and ask appropriate questions for guidance
• Other duties as assigned around technical support of the grant

Minimum qualifications:

• Currently attending a two- or four-year college/university
• Have completed at least 2 classes in information technology or a similar field.
• Computer literacy skills at an intermediate level
• Experience tutoring or training preferred
• You might be able to receive college credit for this internship. Please confirm with your school.

Knowledge, Skills, and Abilities Required:

• Understand basic laptop troubleshooting, maintenance, and security skills
• Willingness to learn new skills and processes and follow them
• Have enthusiasm for their work
• Be ambitious and willing to take the initiative
• Kind, easy to get along with, and collaborative disposition
• Be civic minded
• Be able to work independently and maintain a strong commitment to teamwork
• Have excellent written and oral skills, especially regarding training others
• Enjoy working with others
• Be flexible and willing to assist with other tasks
• Have strong organizational and time management skills
• Be able to take direction and receive feedback
• Excellent computer skills (search engine, websites), including Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and Teams
• Be willing to attend meetings and provide training in the day, evening, and weekends
• Bilingual Spanish is a plus

Knowledge, Skills, and Abilities Preferred:
Experience in a job, school, or volunteer capacity with: 

• Advanced maintenance, troubleshooting, and security of laptops
• Teaching others computer skills, especially vulnerable or underserved populations, including the elderly
• Working one-on-one collaboratively and looking for understanding and consensus
• Working with people of diverse backgrounds
• Collaborating with individuals or groups to accomplish tasks

Physical Demands of the Position
Sitting and typing at a terminal while viewing a computer screen. 

Environmental/Working Conditions of the Position
Sitting at a desk in an air-conditioned/heated office 

Equipment Used
Telephones, computer with associated peripherals, and software. 

Expected Work Schedule
Schedule will be determined after hiring. The position is for 4 hours per week. Applicant must be available to receive and then train during the day Monday – Friday 8:00 a.m. - 5:00 p.m. and up to 9:00 p.m.. 
Would prefer an intern that is interested in working for more than one semester, to allow continuity of ideas and thought. 


 

This job description is intended to identify essential duties and also illustrates other types of duties that may be assigned. It should not be interpreted as describing all of the duties that will be required of an employee or be used to limit the nature and extent of assignments that an individual is required to perform. In addition to the responsibilities and duties listed, it is expected that employees maintain a consistent and reliable attendance record. Job descriptions are subject to revision at any time at the discretion of the City of Racine.

The City of Racine is an Equal Opportunity Employer. City of Racine residents are encouraged to apply.  In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.