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Museum Café Assistant

Fort Collins Museum of Discovery
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Visitor Experience Team – Museum Café Assistant

Availability: Tuesday Through Sunday 8:30AM-5:00PM with some evening shift assignments (10-19 Hours Total)

The Visitor Experience Team works in a tracks-based system where employees are identified for specialized areas of work while maintaining the flexibility of working across areas of the museum to ensure a visitor-centered experience. All Visitor Experience Team members are trained at the Welcome Desk and have hours dedicated to that space. Please refer to the title above for the Museum Track we are currently hiring for.

Position Classification and Details

  • Hourly, Non-Exempt
  • $15.00 per hour
  • Report to the Visitor Experience Team Manager
  • Weekday, Evening, and Weekend Shifts
  • Regularly Scheduled Hours: 10-19 hours per week
  • Benefits: This position accrues sick time. This classification is not eligible for other defined benefits. All museum employees receive a free museum membership during their employment.

Fort Collins Museum of Discovery (FCMoD)is a unique public/private partnership that engages visitors in an innovative learning environment. As an AAM accredited museum (American Alliance of Museums), and the onlyASTC-affiliated museum in Northern Colorado (Association of Science-Technology Centers), FCMoD occupies a pivotal space in the cultural and educational life of our region and creates extraordinary opportunities for visitors to engage with experiences that explore the interplay of science and culture in ways that are deeply relevant to our community, our geography, and our shared history.

Since opening in 2012, we have welcomed over 1,000,000 visitorsfrom all 50 states. Our exhibits gallery boasts long-term exhibits including First Peoples, music, wildlands, agriculture, astronomy, and more, including 4 buildings of regional historical importance at our Heritage Courtyard, the on-site Archive & Collections, and Northern Colorado’s only 360-degree immersive theater – the OtterBox Digital Dome Theater. Since 2016, we have welcomed touring special exhibitions from National Geographic, Science North, American Museum of Natural History, the Smithsonian, and more.

The museum creates meaningful opportunities to learn, reflect, and have fun through hands-on and collections-based explorations in science and culture. We promote a team environment where curiosity, not certainty, informs our work. A Visitor Experience Team Member at FCMoD creates an environment of welcome and excitement, setting the stage for an exceptional visitor experience. They greet visitors at all points of entry; assist with admission via member check-in and non-member sales; staff our retail operations, including The Museum Café; bring their unique talents to support organizational needs via experience such as the OtterBox Digital Dome Theater; the Museum Archives, and serve as hosts for groups, birthday parties, after hours programs and events.

 

Welcome Desk Assistant

  • Create a positive environment for all, welcoming and engaging guests at each point of interaction.
  • Serve as the first point of contact for visitors, providing museum information, answering questions and appropriately routing in-person and telephone inquiries.
  • Working with managerand colleagues, build an understanding of the experiences offered at FCMoD to ensure the sharing of accurate information with visitors.
  • Participate in meetings and work groups to communicate visitor feedback, real- time observations, and opportunities for improvement in visitor servingfunctions.
  • Guide visitors through admission options, including separately ticketed experiences and membership sales, to ensureaccurate and detaileddata entry and salesrecords.
  • Assist visitors with Membership information including staffing the Membership table to provide in-depth knowledge about Membership Program.
  • Assist visitors with sales in The Museum Store; share information on merchandise and offeringassistance with productselection as appropriate; maintain familiarity with and proper stocking of merchandise.
  • Process daily sales and sales reports at various pointof sale locations and balance cash drawers.
  • Perform specific assignments at the requestof the Visitor Experience Manager.
  • Ensure the cleanliness an organization of public areas such as the Welcome Desk, Lobby, The Museum Store, and The Museum Café.

 

MUSEUM TRACKS

Museum Café Assistant

  • Assist visitors with sales in The Museum Café
  • Prepare food and drink orders according to safe food handling practices
  • Maintain and organize café, ensuring space is ready and welcoming for visitors
  • Properly stock and replenish inventory and supplies, communicating restocking needs with Café Coordinator
  • Effectively communicate daily operations with colleagues and supervising staff
  • Ensure staff and public areas are clean and aligned with local health and safety standards

The ideal candidate is confident in their ability to perform this important work on behalf of FCMoD and open to feedback and new ideas. Working at FCMoD is a collaborative effort, and this position requires the ability to work within a team, as well as across all areas of the museum to create an unparalleled experience for the visitors the museum serves.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

 

KNOWLEDGE, SKILLSAND ABILITIES

The requirements listed below are representative of the knowledge, skills, and abilities required to perform the necessary functions of this position.

  • Understands the mission and values of FCMoD.
  • Able to work collaboratively as part of a team and independently.
  • Demonstrates proficiency with computer POS systems and cash handling.
  • Can assess and prioritize tasks.
  • Able to maintain high standards of food and beverage safety

 

VALUES-BASED BEHAVIORS

  • Is friendly and courteous.
  • Enjoys working with people.
  • Has a "customer first" attitude.
  • Listens attentively to others.
  • Asks clarifying questions to better understand the views and assumptions of others.
  • Works effectively in a team environment.
  • Actively participates in joint problemsolving.
  • Willingly cooperates with co-workers.
  • Follows rules,regulations, and policies.
  • Is punctual and reliable.
  • Positively contributes to implementing changes.

 

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities of museum staff.

 

EDUCATION AND EXPERIENCE

One to two years’ experience in food service, customer service, or a retail environment preferred. 

We recognize that asuccessful candidate will meet many ofthe requirements in this job description but may only meet some of the qualifications. We encourage applicants to apply if much of this job description describes them. As part of our commitment to a diverse,equitable, and inclusive workplace, we invest in building teams with various backgrounds, identities, and experiences.

 

LANGUAGE SKILLS

Able to clearly and effectively communicate verbally and in writing; abilityto speak, read, and write a language other than English a plus.

 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand, walk, and sit; extended periods of walking and moderatephysical activity required. Use hands to feel and manipulate tools and materials and reach with hands and arms. Employee must frequently lift and/or move up to 50 pounds. FCMoD adheres to requirements set forth by the Americans with Disabilities Act (ADA).

 

CERTIFICATES, LICENSESAND REGISTRATIONS

Driver's license or ID card issued by a State or territory of the United States is required.