Event Management Experience - Rotational Internship

ERIE EVENTS – INTERNSHIP PROGRAM

POSITION:                                  Event Management Experience – Rotational Internship

FACILITY:                                   Erie Insurance Arena

                                                       Bayfront Convention Center

                                                       UPMC Ball Park

                                                       Warner Theatre                           

REPORTS TO:                            Various Erie Events department heads                   

HOURY RANGE:                        Paid Opportunity 

WHO WE ARE:         

We are the hub of Erie’s spectacular downtown entertainment and cultural district, operating four unique venues right in the heart of downtown. 

  At Erie Events, we are committed to feeding the future by providing opportunities for students to learn and grow through our paid internship program.

POSITION

SUMMARY:                                 The Event Management Experience is a rotational internship program. This internship is a two-semester commitment, which will run through the months of September – May. This program is designed to provide hands-on learning experiences for those who are interested in careers in the hospitality and live entertainment industry. He/she will rotate and focus on various areas of the business. These areas include: Box Office, Food & Beverage, Operations, Event Coordinating, and Business Development/Sponsorships.                                          

QUALIFICATIONS:     

• Junior or Senior enrolled in a university.
• Strong desire to learn along with professional drive
• Excellent verbal, written, and interpersonal communication skills
• Flexible schedule and available to work nights, weekends, and holidays.

ROTATIONAL EXPERIENCES / RESPONSIBILITIES:

Bayfront Convention Center - Event Coordination Experience: 

He/she will work closely with the Bayfront Convention Center Assistant General Manager / Sales team to learn and understand the following: 

• Complete Property Tours of Bayfront Landing.
• Attend client site visits.
• Learn the process of how to contract various events.
• How to detail an event and the distribution process.
• Learn the basics of how to prospect for Sales and how to close a sale – Sales Process 101.
• Follow up on leads for the Bayfront Convention Center.

Develop Customer Service Skill Set

• Learn how to utilize internal CRM Sales Software – Microsoft Dynamics.
• Attend weekly BEO’s Meetings (Banquet event Order) – have thorough understanding of the processes.
• Overview of Budgets, Revenue Generation, and PACE reports.
• Sales Space overview – what fits and where – space maximization.
• Overall briefing of Sales Market Segment breakdown, goals, and accountability

Warner Theatre - Operations Experience:

He/she will work closely with the Warner Theatre Building Manager to learn and understand the following: 

• Opportunity to shadow manager on duty during show nights and assist where needed.
• Learn how to prep the Warner Theatre for concerts.
• Learn the process on how  to sell the Lobby and Rehearsal Hall.
• Assist with developing  and setting a security plan for events.
• Assist with Scheduling in UKG Software for the Bartenders and Guest Services.
• Learn the process of Food & Beverage ordering at the Warner Theatre
• Participate in show advance calls.
• Detail meetings for lobby/rehearsal events.

Erie Insurance Arena – Food & Beverage Experience: 

He/she will work closely with the Erie Insurance Arena Concessions Operations Manager to learn and understand the following: 

• Assist food & beverage management during Erie Insurance Arena events that need assistance and or problem solving.
• Work with team for event set up, which includes prep sheets and sign in sheets.
• Assist with end of event reporting and recordkeeping.
• Learn and assist with employee Arena      scheduling in UKG.
• Assist management with ordering and food costing.
• Collaborate with building leaders regarding menu development.
• Assist with month end reporting and reconciliation. 

Erie Events – Business Development Experience: 

He/she will work closely with the Director of Business Developments/Sponsorships to learn and understand the following: 

• Sales Support with research prospects, assist with outreach, and prepare sales materials.
• Conduct research on potential partners and contribute to lead generation efforts.
• Provide administrative and operational support for business development projects.
•  Assist in planning and executing Bayfront Convention Center trade show events. 
• Assist with creating proposals for potential sales and sponsorships.
• Help maintain organized records related to all trade shows and group sales.

Erie Events – Box Office Experience

He/she will work closely with the Box Office Manager to learn and understand the following: 

• Learn about Box Office operations including but not limited to sales.
• Place holds, set up presales and sales links per the show instructions.
• Observe, learn, and create a show build.
• Verify the floor is properly set/numbered correctly.
• Work with show promoter to determine if show holds can be released.
• Issue payment to promoter or collect bank Wire info to send proceeds.
• Manage complimentary tickets from the promoter.
• Prepare Box Office Statement and prepare settlements
• Reconcile parking with Security.